Procentive

Procentive Pros & Cons

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Procentive Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Frequently Asked Questions

How does Procentive's client portal benefit healthcare providers?

Procentive's client portal serves as a valuable tool for healthcare providers by offering a way to manage clients and enhance patient care delivery. With this feature, providers can efficiently schedule appointments, securely communicate with clients, and access EHR data.

How much does Procentive cost?

Procentive EHR offers flexible and customizable pricing options. Get your personalized pricing quote today!

Is Procentive cloud-based?

Yes, Procentive is cloud-based.

What are the main features of Procentive?

Procentive is one the best EHR for small mental health practice and offers various features, including a patient portal, billing module, progress notes, reports, analytics, and scheduling.

What level of support does Procentive offer?

Procentive offers an extensive knowledge base and phone support.

Who are the main users of Procentive?

Procentive software is tailored specifically for mental health, behavioral health and substance abuse specialties.

Procentive Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Procentive reviews

Overall Rating

5 Reviews

Excellent
20%
Good
40%
Average
40%
Poor
0%
Terrible
0%
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Anonymous
Anonymous
2-10 employees Employees
February 2025
My Experience with Procentive
February 2025
My Experience with Procentive
Anonymous
Anonymous
2-10 employees Employees

Pros thumbs-up

I found it beneficial that Procentive offers training resources within the platform itself. This feature allowed me to acquire the necessary skills and knowledge to use the system effectively. Additionally, the ability to personalize forms according to my requirements proved to be advantageous in streamlining my workflow.

Cons thumbs-up

One aspect that could be improved is the scheduling functionality. Whenever I accessed the schedule, it consistently redirected me to a single day view, which was a bit inconvenient. To view all the notes, I had to individually click on each one instead of having the option to scroll through them collectively. A more user-friendly approach in this regard would have been preferable.

Abby J.
Alternative Medicine
10+ Employees
December 2024
Efficient and customizable clinical workflows
December 2024
Efficient and customizable clinical workflows
Abby J.
Alternative Medicine
10+ Employees

Pros thumbs-up

With Procentive I'm able to organize and manage clinical workflows efficiently and I've found that it includes many distinctive, customizable features that fit our needs.

Cons thumbs-up

I only wish I had come across it earlier, because my sole complaint is discovering it late despite how incredibly straightforward and easy it is to use in daily practice.

Janell W.
Mental Health Care
10+ Employees
January 2024
Reliable for many years until recently
January 2024
Reliable for many years until recently
Janell W.
Mental Health Care
10+ Employees

Pros thumbs-up

For many years, our agency has relied on Procentive and for the majority of that time it has served us very well. We've been able to configure complex forms with help from their team, finish all required documentation, file medical claims and collect electronic payments. We've maintained a productive working relationship and have been pleased overall with both the software and the support we received.

Cons thumbs-up

Over the last year since Procentive was acquired by Therapy Br ands, we've run into major problems that have made the product far less reliable for our agency and the experience has been increasingly frustrating. For example, our billing claims were getting rejected and those denials were not being h andled quickly , they needed constant oversight and repeated prompts from our side to be corrected and sent again, which turned routine billing into a time-consuming chore. At times it was really hard to get in sync with the biller assigned to us, so we found ourselves relying on extra emails and weekly phone check-ins just to keep things moving; after several months this did get better, but it took far too long. Even more troubling, however, has been the abysmal level of communication from customer support when we've pursued contract-related questions, because replies to any email or inquiry have been taking weeks and usually force me to send multiple follow-ups before I hear anything. I have directly confronted the people involved and I was told on multiple occasions "I take full responsibility," yet nothing meaningful changed. Right now I'm still waiting for answers to follow-up questions I sent over a week ago and when I reached out again I only got an automatic out-of-office reply saying the person would be away for several days. This whole situation has dragged on for months, has been incredibly exasperating and offers no clear path for recourse, especially since at least one of the contacts I'm dealing with appears to be in upper management , her title even indicates Vice President , which makes it feel like there's nowhere higher to turn.

ROSE J.
Mental Health Care
10+ Employees
December 2023
Appreciate dropdowns and no paperwork
December 2023
Appreciate dropdowns and no paperwork
ROSE J.
Mental Health Care
10+ Employees

Pros thumbs-up

I've appreciated dropdown menus and having no paperwork required

Cons thumbs-up

We feel the price is steep and clients should come before billing

Anonymous
Mental Health Care
10+ Employees
August 2019
Integrated training but clunky schedule
August 2019
Integrated training but clunky schedule
Anonymous
Mental Health Care
10+ Employees

Pros thumbs-up

I like that training is integrated into Procentive and I'm able to customize forms to suit our workflows.

Cons thumbs-up

However, the schedule keeps snapping back to a single-day view and I have to click into each note one by one to read them instead of being able to scroll through all notes at once, which slows me down.