Pros 
Getting started with this software was very easy and it handled appointment confirmations automatically which saved us time. The reporting features were really solid and whenever we needed assistance, customer support was very helpful :))
Cons 
Problem is that canceled appointments were not removed from the schedule automatically. Because of the one-way integration with our EMR, we had to take care of that part manually.
Pros
Having the option to prevent certain patients from using the online scheduler was really useful for our team.
Cons
Its compatibility with our practice management software wasn't the strongest.
Pros
Offers solid capabilities and I do appreciate what the platform can do. There are still a few areas where it falls short though and we're really hoping they continue to expand their services. If that doesn't happen, we may eventually have to switch to another provider.
Cons
We mainly use this software for reminders but patients had trouble recognizing who RELATIENT was. We needed the name on the texts, emails and calls to show our practice instead of theirs. They also don't yet include all the information we need although they are currently working on that.
Pros
The part I appreciate most is how reliable the program is.
Cons
At the same time, it doesn't include all the newer features that many other programs offer now.
Pros
Having reminders go out to patients starting five days ahead saves us a lot of time. It cuts down the need for my staff to make around 90 confirmation calls every day.
Cons
One issue is that when patients are rescheduled, it doesn't let us update the stays correctly.
Pros
It worked well for sending appointment reminders and getting patient confirmations without needing someone to make the calls.
Cons
The issue was that it ran through a separate portal instead of being integrated with our EMR system.
Pros
One of the biggest benefits is how much time it saves by handling patient calls and confirmations for us. When someone cancels, that appointment slot is automatically removed from the schedule so another patient can book it right away. I also receive an encrypted list showing all cancellations and confirmations, including whether a message was left or there was no answer.
Cons
I honestly do not have any complaints and I have been using the product for more than a year.
Pros
I appreciate the ability to tailor the scheduling for each individual. This used to be a major problem with scheduling errors, and this product has significantly reduced those errors.
Cons
My only issue is that it doesn't currently let you make changes in a group setting; you have to edit each one individually, which can be a hassle.
Pros
They offer a lot of excellent services, when they work.
Cons
Their customer service used to be their saving grace. I've had issues, but I'd call and get them resolved. Now I have multiple open tickets and get nowhere, and I can't call to solve anything. It's really bad, seriously bad.
Pros
A really useful part of the software is the dashboard view link insurance agents can use to look through our notes and claim photos directly.
Cons
The frustrating part is when the system starts lagging or random error messages pop up.
