What Devices And Browsers Are Supported By TherapyNotes?
TherapyNotes is a web-based electronic health record (EHR) and practice management system designed for behavioral health professionals. To ensure optimal performance and security, it’s essential to use supported devices and compatible browsers when accessing TherapyNotes.
Below is a comprehensive overview of the recommended operating systems and browsers, along with best practices for secure usage.
Key Takeaways
- TherapyNotes supports Windows 10/11 and macOS with Chrome, Firefox, Edge, and Safari
- Internet Explorer is no longer supported on any platform
- iOS access is limited to Safari, while Android users should use Chrome
- Linux is not officially supported, though Chrome and Firefox may work
- Telehealth features require WebRTC-compatible browsers like Chrome and Safari
- Keeping devices, browsers, and security protocols updated is essential for safe usage
Desktop Operating Systems And Browsers
TherapyNotes is known to support both Windows and macOS. On Windows 10 and 11, the recommended browser that has compatibility with TherapyNotes includes Google Chrome (version 88 or later), Microsoft Edge (version 87 or later), and Mozilla Firefox (version 87 or later). The Internet Explorer is no longer supported.
On Mac, browsers that take the lead when it comes to compatibility and support with TherapyNotes include Safari (version 16 or later), Chrome, and Firefox. Users should ensure that both their browser and operating system are updated to the latest versions to maintain compatibility and access all features reliably.
Mobile Devices
Access to TherapyNotes can be made through mobile devices, but the functionality is more limited compared to desktop support. On iOS devices, only the ‘Safari’ app is supported by TherapyNotes. This includes both iPhones and iPads, although the platform is better optimized for the iPad’s larger display.
For Android users, the recommended and supported android app for TherapyNotes is Google Chrome. As with desktop systems, keeping the mobile operating system and browser current is essential for ensuring secure and smooth access.
Linux And Other Operating Systems
While TherapyNotes does not officially support Linux or other non-Windows/macOS systems, users have reported successful access using up-to-date versions of Chrome or Firefox. However, because these platforms are not part of TherapyNotes‘ formal testing environment, technical support for Linux users may be limited.
Telehealth Compatibility
TherapyNotes‘ integrated telemedicine software is compatible with modern browsers that support WebRTC technology. This includes Chrome, Edge, Firefox, and Safari (on macOS and iOS). Internet Explorer is not supported for telehealth sessions. Additionally, on iOS devices, only Safari can be used to initiate and conduct video sessions.
Best Practices For Secure And Effective Use
To ensure the confidentiality, integrity, and security of patient data when using TherapyNotes, the following practices are recommended:
- Use secure, private internet connections. Avoid public Wi-Fi when accessing patient records
- Enable multi-factor authentication (MFA) for an added layer of login security
- Keep all browsers and operating systems up to date to prevent vulnerabilities
- Use strong, unique passwords and change them periodically
- Access the platform only from encrypted and trusted devices
- Regularly log out of sessions when not in use, especially on shared devices
- Avoid installing unauthorized software or plugins that may compromise browser security
Staying Connected, Secure, And Compliant
TherapyNotes is designed with flexibility and accessibility in mind, offering support across a range of modern devices and browsers. This ensures the diverse needs of different mental and behavioral health professionals are met. Whether you’re working from a desktop in your office or conducting telehealth sessions through tablet compatibility, using TherapyNotes within its recommended technical specifications ensures a secure and efficient experience.
