PointClickCare Vs Epic: Which EHR Fits Your Facility Best?
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Monthly Pricing: Custom Pricing | Starting Price: USD 1200 |
Best for: Senior Care, Long-term, Post Acute Patient care | Best for: Cardiology, Oncology, Orthopedics, Urgent Care |
Mobile App: iOS, Android, | Mobile App: iOS, Android, |
Rating: N/A | Rating: N/A |
Get Demo | Get Demo |
*Pricing is subject to change. | *Pricing is subject to change. |
Healthcare organizations rely heavily on Electronic Health Record (EHR) systems to store and manage their patient information. These solutions also help them simplify their day-to-day tasks and meet the healthcare regulations. Although these platforms are becoming a necessity for patient care, the EHR market itself is also growing at a stable rate.
As per a recent research study, the market for electronic health records has grown from USD 44.96 billion in 2024 to USD 48.29 billion in 2025. With a compound annual growth rate (CAGR) of 7.27%, it is projected to reach USD 68.52 billion by the year 2030. This continuous progress shows how important EHR platforms have become for the changing needs of both patients and patient care providers.
PointClickCare software and Epic are two of the most popular solutions in the EHR industry. Both platforms bring in many tools, but they are designed to deal with differ-ent healthcare settings and operational needs. This comparison takes a look at their features, price structures, similarities, and main differences to help you decide which solution can be the best fit for your healthcare facility.
Head-On Comparison
Rated number one by Best in KLAS for six consecutive years for long-term care software, PointClickCare caters to post-acute, long-term care, and senior living facilities. It features tools for staffing, medication management, care transitions, financial performance, regulatory compliance, and resident experience.
The cloud-based health-tech platform focuses on improving collaboration, resident care, and efficiency of a healthcare facility. The platform provides features like an analytics dashboard, tools for care coordination, billing integration, and modules for hospitals, skilled nursing, and senior living settings.
Epic is a global leader in electronic health record (EHR) software systems for clinics, hospitals, and large healthcare systems. Its comprehensive feature set incorporates appointment scheduling, test results, secure messaging, and billing that help medical teams record, review, and share patient information in one place.
Epic software is used in different healthcare settings, including independent clinics, community hospitals, multi-specialty hospital groups, and hospice care facilities. Its workflows are flexible and can be adapted to other specialties, while the interoper-ability makes data sharing across providers simpler.
PointClickCare Vs Epic: At A Glance
Feature | PointClickCare | Epic |
|---|---|---|
EHR | ✓ | ✓ |
Practice Management | ✓ | ✗ |
Revenue Cycle Management | ✓ | ✓ |
Telehealth | ✓ | ✓ |
Interoperability | ✓ | ✓ |
Voice Recognition | ✗ | ✓ |
E-Prescribing | ✓ | ✗ |
AI Capabilities | ✗ | ✓ |
Patient Experience/Engagement | ✓ | ✓ |
Comparing Strengths And Weaknesses
PointClickCare | Epic |
|---|---|
Pros | Pros |
Easy-to-use system with a simple ‘point and click’ process for care documentation | The ‘Care Everywhere’ feature enables providers to securely share patient data with other providers |
Graphical charts are beneficial for assessing how the healthcare facility’s performance | Top-tiered security features with robust firewalls for protecting healthcare data |
The E-Interact feature helps nurses evaluate symptoms in detail, helping with improved care quality | Regular patient feedback via dashboards, leads to better patient engagement and service improvements |
Cons | Cons |
Limited risk management feature, focuses only on resident falls, not on other changes | Without proper training, the platform can be complex to use for new users |
Extensive documentation can be a bit repetitive and time consuming | Some features, like email integration and file attachments, can malfunction, leading to a slowed down system |
Side-By-Side Comparison
1. Patient Portal
PointClickCare does not incorporate a traditional patient portal, but its Connected Care Center serves a similar purpose for families and care providers. The Connected Care Center is a secure, read-only platform that allows patients’ families and healthcare workers to access important health records from PointClickCare. These records can include schedules, diagnoses, treatment plans, medication histories, lab tests, and progress notes.
It allows families to stay updated on the patients’ health while reducing the need for repeated calls or visits. It also helps care providers to direct their time and energy on providing better patient care.
On the other hand, ‘MyChart Central’ is a full-featured patient portal that offers secure access to patient health data. Patients can view their visit summaries, test results, medication, billing details, and upcoming scheduled appointments from different healthcare providers in one place using an Epic ID.
The system also lets patients securely communicate with their doctors and share information with care providers from healthcare networks outside of the Epic system. This also helps them to be actively involved in their own care plans.
Winner: Epic, because it offers a comprehensive, interactive, and customized system for patients, while PointClickCare focuses mainly on updates and caregiver access.
2. Care Coordination
The care coordination tools by PointClickCare facilitate communication among care teams throughout the patient journey. It is especially beneficial when transitioning from a hospital to a post-acute setting or a skilled nursing facility.
Users can get real-time clinical data sharing, med reconciliations, admission and discharge visibility, risk identification for readmission, and proactive alerts. These tools offer insights for care providers to timely intervene and perform their duties more efficiently.
In contrast, Epic facilitates care coordination by gathering patient information from multiple clinics and care centers. It allows healthcare providers to share unified patient records. The ‘Care Everywhere’ feature allows regular information exchange among healthcare systems.
To assist patients with a smooth transition between home, hospital, and specialist care, some additional tools are also available. This includes Case Management, Discharge and Transition Planning, and Remote Patient Monitoring, helping care workers foresee patient needs and remove any inconsistencies.
Winner: Epic, because of its comprehensive and scalable care coordination features, which are suitable for all aspects of a healthcare facility. PointClickCare is more suited for post-acute care facilities.
3. Reporting And Analytics
PointClickCare Advanced Insights provides daily updated insights and interactive dashboards that combine clinical, operational, and financial data. Especially benefits senior care and skilled nursing institutes to help them keep an eye on their performance metrics, including readmission risk, census changes, payer mix, and length of stay.
The reporting module offers customizable, real-time quality of care data to satisfy regularity and compliance requirements.
On the contrary, Epic Healthcare intelligence combines structured and unstructured information into an advanced analytics platform. Its self-service reporting tools, like SlicerDicer and AI-powered dashboards, allow users to explore new trends without needing technical assistance.
The role-based dashboards and peer benchmarking allow care facilities to compare how they are performing in their costs, patient flow, and outcomes. This helps them identify opportunities, improve patient care, and make better decisions with clear real-time insights.
Winner: It’s a tie. Both platforms get ahead in their respective domains. Epic’s reporting and analytics functionality is better for large, multi-facility healthcare systems, whereas PointClickCare analytics is more suitable for senior care and post-acute care facilities.
4. Billing And Revenue Cycle Management
The revenue cycle management services in PointClickCare help skilled nursing facilities with automating claims, denials, underpayments, and collections. The system incorporates billing and clinical processes and allows health workers to capture changes in care level while billing accurately.
The platform offers a general ledger/accounts payable module for senior care, along with financial dashboards that provide insights into AR performance and payer mix.
The ‘Access and Revenue Cycle’ tools in Epic speed up the billing process from the moment a patient makes an appointment till the payment is received. Its capabilities include appointment scheduling, insurance verification, referral authorization, and digital tools to help patients view estimates and make online payments.
Automation assists with minimizing manual labor, reducing claim denials, and accelerating revenue collection.
Winner: Epic, for offering a complete automated billing solution. PointClickCare is limited to post-acute care.
5. Interoperability
More than 4,200 hospitals and 600,000 healthcare providers are connected via PointClickCare Connect, the interoperability tool by PointClickCare. It allows for smooth data sharing among different care facilities. Diagnosis, prescription, Bi-directional clinical history, and other information can be shared to speed up the admissions and transfer procedure.
The platform also integrates with Kno2/QHIN national networks to make sure important patient information is available whenever and wherever it’s needed.
Epic’s interoperability module ‘Care Everywhere’ allows multiple healthcare institutes to share patient information without any hiccups. It allows them to regularly exchange health records; over 20 million patient documents are being shared, with nearly half of those transfers taking place between organizations using different EHR systems.
The system supports HL7, XCA, XDS.b, and APIs to make certain that patient summaries, imaging, lab results, and other information can be used similarly in all settings, both for scheduled referrals and emergency benefits.
Winner: Epic, due to its advanced interoperability framework, wide reach, and support for multiple standards. PointClickCare is effective yet offers only post-acute care connections.
Pricing Plans For PointClickCare And Epic
PointClickCare pricing is largely based on many factors, including facility size, number of beds, selected modules, and care setting (i.e., senior living, skilled nursing). Users have to pay a one-time implementation fee for many modules, along with a regular monthly fee per contracted bed.
Disclaimer: The pricing is subject to change.
The pricing for Epic EHR varies on the basis of the selected module and the organization’s size. The base setup cost for small clinics can start around USD 1,200, whereas it can go up to USD 500,000 for large hospitals and healthcare systems. The total expense can increase with the addition of more features.
Disclaimer: The pricing is sourced through a third-party website and is subject to change.
Overall, PointClickCare offers a more predictable and scalable pricing structure for small healthcare facilities. On the other hand, Epic pricing is more appropriate for large healthcare organizations with extensive resources.
What Users Have To Say
PointClickCare is mainly praised for its reliable EHR system, ease of use, and non-complicated interface. Penny Brant, an administrator at a nursing home, praised the software in the following manner: “PointClickCare has amazed me in many ways. It has made our facility a better facility and we are giving better quality of care to our residents.”
While Greg Von Arx, a CEO at Recover Health Inc., declared, “The PointClickCare product will make your business run more smoothly, and it will be a better operation moving forward.” Some people also report challenges with its limited customization options and the extended time it takes for system upgrades.
Many users like Epic for its efficiency, stating that it integrates patient data, prescriptions, test results, and visit notes into a cohesive, easy-to-use platform. Many users also appreciate the security features it offers, while multiple users report that Epic brings them a piece of mind about privacy and security.
On the downside, some users complained about challenges while dealing with its extensive feature set, occasional slowness, and annoyance of having to manage multiple windows to get information.
PointClickCare Vs Epic: Which One Offers More Value?
When deciding between PointClickCare and Epic, the size and focus of your healthcare facility are the aspects that matter the most.
PointClickCare is designed for post-acute, long-term, and senior living facilities, offering a purpose-built feature set and custom pricing. On the contrary, Epic is a suitable option for major hospitals and healthcare systems seeking reliable and scalable tools and advanced interoperability.
Having a deep understanding of the needs of your care facility and its developmental objectives can help you find a platform that fits your demands and provides the best value for your investment.
