Rosemark Software

What Is Rosemark Software?

Rosemark is a home care management system for non-medical agencies serving clients through various payor programs. It brings client care plans, caregiver visits, electronic visit verification (EVV), billing, and payroll-related information into one connected system. It is well-suited for agencies managing multiple payors, including private pay, Medicaid, VA, long-term care insurance, and Workers' Compensation, where each source of reimbursement can involve different documentation and billing requirements.

The software helps agencies keep care records aligned with the scheduled and delivered services that need to be billed. It also connects with existing business systems, such as QuickBooks, allowing agencies to carry information between care operations and financial processes. For growing home care agencies, this can provide a clearer link between authorized care, services delivered, and claims submitted for payment.

What Is Rosemark Software Best For?

The system's ‘client management’ feature stands out for connecting caregiver scheduling with each client’s care requirements and approved care hours. It enables agencies to build daily, weekly, biweekly, or monthly schedules, compare different staffing arrangements, and review overtime scenarios. Schedulers can prioritize urgent care needs and match caregivers based on availability, skills, and authorization requirements. Color-coded action tags help them identify scheduling issues quickly, while real-time collaborative scheduling lets multiple staff members address urgent staffing needs together. Caregivers can also record daily activities and tasks through the mobile app, keeping visit information tied to the client’s record. The feature is useful in cases where an available caregiver might not necessarily be an appropriate match.

How Much Does Rosemark Software Cost?

Rosemark’s pricing starts at $49/month for its Starter Plan. The other pricing plans offered are:

• Standard: Custom pricing
• Enterprise: Custom pricing

Home care providers that sign up for the Standard or Enterprise plan are required to pay an additional $250 (one-time setup) and an onboarding fee. This includes account setup, personalized one-on-one training sessions, self-learning resources, and a Success Planning Meeting.

Organizations should also budget for potential additional implementation costs, depending on the complexity of their deployment:

• Complex Data Migration: $2,000–$10,000
• Workflow Configuration: $500–$3,000+
• Custom Third-Party Integrations: $1,000–$5,000/integration
• Complex/Enterprise Implementation: $3,500–$7,500+

Users generally view Rosemark’s pricing as reasonable considering its functionality. Some buyers also note that the software’s pricing structure compares favorably with alternatives they have considered.  Others mention that costs may increase over time. For agencies with tighter budgets, these increases may make the cost harder to justify.

Request a personalized Rosemark Software pricing quote.

Disclaimer: The pricing is subject to change.

Rosemark Software Integrations

The platform integrates with the following third-party software:

• QuickBooks
• Sandata
• Netsmart EHR
• Activated Insights
• CareCrown
• TapCheck
• WelcomeHome CRM

How Does Rosemark Software Work?

Here’s how you can use Rosemark from setup through billing:

• Log in with your credentials to access the system
• Create client and caregiver profiles, including availability, services, and care requirements
• Set up recurring schedules and assign caregivers based on client needs, skills, availability, and authorization
• Manage schedule changes, urgent staffing needs, and caregiver assignments from the scheduling view
• Record visits, tasks, shift details, and Electronic Visit Verification (EVV) information through the caregiver app or telephony
• Review visit and payroll information, including hours, overtime, travel time, and other reimbursable items
• Process billing and payroll information according to the applicable payor and agency requirements

You can also schedule a free Rosemark Software demo to see the platform in action.

Who Is Rosemark Software For?

Rosemark is designed for non-medical home care agencies, as well as adult day facilities, assisted living communities, and nursing homes. The platform supports agencies and facilities serving clients with multiple payor types, such as:

• Private-pay home care
• Medicaid home care
• Veterans Affairs (VA) care
• Long-term care insurance (LTCi)
• Workers’ compensation care

Rosemark Software Use Cases

Based on our analysis of Rosemark’s reviews and current capabilities, we identified situations where the platform may be a good fit:

Filling An Urgent Visit After A Caregiver Calls Out

A same-day callout can leave a scheduler comparing several possible replacements while trying to avoid unnecessary overtime. Rosemark lets schedulers view multiple staffing arrangements and potential overtime scenarios. This makes it suitable for agencies that may regularly need to resolve last-minute gaps while keeping labor costs under control.

Verifying Medicaid-Funded Visits In States With EVV Requirements

Agencies receiving Medicaid reimbursement may need to document when and where a caregiver delivered authorized services. Rosemark’s EVV capabilities record visit times, caregiver location, and activities. It also connects with state-approved aggregators such as Sandata, HHAeXchange, and Netsmart. The software could, therefore, be valuable for agencies that need to capture visit data and submit it through the EVV system required by their state.

Managing Caregiver Assignments Across Assisted Living Or Nursing Communities

Rosemark’s facility management tools support caregivers serving residents in an assisted living community or nursing home. The tools allow caregivers to clock in once for the shift, view their assigned residents and individual task lists, and record tasks as completed or refused. They can help facilities keep resident-specific care activities organized when caregivers serve multiple residents in one shift.

Comparing Performance Across Multiple Home Care Offices

A growing provider operating several offices would need to distinguish local staffing and service issues from broader business trends. Rosemark’s reporting tools combine data from multiple offices. Managers can then examine location-specific figures such as caregiver hours, unscheduled hours, overtime, payer activity, profitability, and staffing utilization. This helps them compare office performance and identify where staffing or service issues may require attention.

Rosemark Software User Sentiments

Rosemark Software Features

The software offers the following features:

Care Plans

The feature allows home care businesses to create customized care plans that can be updated from field assessments. The plans guide caregivers through client-specific tasks during each visit. The EVV tool records completed tasks and flags actions based on the client’s care requirements. It enables facilities to keep caregiver activities aligned with each client’s documented care needs and safety requirements.

Change-Of-Condition Reporting

Using this functionality, agencies can record notable changes in a client’s condition through prompts added to the client record. It also allows them to track related change-of-condition metrics. This can help organizations identify changes that may require attention and document outcomes for payers, referrers, families, and clients.

Communications

The Caregiver App could be used by home care providers to give caregivers access to their schedules, upcoming tasks, and client care notes. Caregivers can accept or decline shifts, record completed tasks, and receive real-time shift information. The app also supports clock-ins and clock-outs, GPS location tracking, and activity monitoring. It provides task prompts and recording, along with no-show alerts and automatic shift verification. It enables agencies to send next-day shift reminders by text, email, or both, and use individual, group, or broadcast messages for clients and caregivers. They can also direct shift offers to individual caregivers or groups based on qualifications. Hence, the app gives office staff more visibility into shift status and caregiver activity.

Billing

The software enables care providers to generate invoices and prepare claims based on the care delivered. It supports billing requirements for various payers such as Medicaid, Veterans Affairs, long-term care insurance, and workers’ compensation. Agencies can also transfer invoice information to their existing accounting systems for further processing. This way, Rosemark helps facilities manage billing across different payors. They can prepare claims without starting each one from scratch or moving billing information manually between systems.

Reporting

Rosemark’s reporting tools enable organizations to track operational and financial data across offices from a central dashboard. Users can drill into location-specific results and generate detailed reports on hours by service or caregiver, unscheduled shifts, clock-ins and outs, tasks, reimbursements, and payer activity. The feature also tracks business measures such as new client inquiries, conversion rates, staffing utilization, turnover, profitability, and quality and compliance metrics. Agencies can monitor issues such as unbillable or unpayable shifts and overtime, then review the underlying shift activity for more detail.

Is Rosemark Software Right For You?

Rosemark could be a suitable fit for non-medical home care organizations that need to manage growing client and caregiver volumes while serving different payor types. It supports agencies ranging from smaller operations to multi-office organizations.

Furthermore, the software is HIPAA-compliant and complies with the 21st Century Cures Act requirements for EVV in many states. Its security measures include dedicated servers, 24/7/365 monitoring, restricted access controls, firewalls, SSL encryption, SSH password protection, and two-factor authentication. Rosemark can also connect with Sandata, HHAeXchange, and Netsmart for EVV and payor-related data exchange. The connection method varies by system and state, with API connections available for some implementations and CSV file exchange used in others.

The platform may be less suitable for organizations looking for a system with basic scheduling and client management, particularly if they do not need broader billing, reporting, and payor-specific capabilities.

Still not sure whether Rosemark is the right choice for your practice? Contact us at (315) 215-3447, and we will help you make an informed choice.

Rosemark Software Pricing Plans

Disclaimer: The pricing is subject to change.