Pros 
One thing that has consistently stood out over the years is how promptly and professionally the IT team responds! They really go the extra mile to make sure every question or concern the company has gets fully addressed.
Cons 
There really isn't much to complain about. I've been with them for more than 13 years and have never considered switching. The only issue I can recall in all that time was with one employee who was lacking a bit in customer service and patience while helping me.
Pros
What really stands out is how incredible their support has been for our team, they're always available when we need help! The service has been extremely reliable and we haven't had to deal with downtime. On top of that, the system is very user friendly and doesn't take long to learn.
Cons
I'd still love to see stronger reporting features especially more built-in graphs and charts. If I need something along those lines, they can usually pull it together pretty quickly. Creating invoices can also take a bit longer than I'd prefer sometimes although with three locations involved, that probably adds some unavoidable time regardless of the system.
Pros
They have kept improving the platform including launching the second version of its caregiver app a little over a year ago. Their customer service has been outstanding! Whenever we call with questions, we get answers quickly and their email support has been just as responsive and helpful.
Cons
My schedulers do have a bit of a learning curve at the beginning. They really need to go through the tutorials since the desktop version of Rosemark is less accessible than the web version. That said, once the process is learned, the desktop version is much faster and more convenient to work with.
Pros
Customer service has been spectacular! No matter the time of day, they respond to our questions and help us work through whatever situation we've gotten stuck in.
Cons
The rising cost has been frustrating. There are also a few features available from other vendors that I wish it offered.
Pros
Running a homecare business makes it really important to have the best service provider in the industry and that's exactly what this software has been for us. It has honestly made life much simpler because everything we need is included in one complete bundle. The level of service has been incredible and no matter the situation, Rosemark is there and consistently helps us get positive results.
Cons
I genuinely don't have any complaints at all which is pretty unbelievable.
Pros
The customer service has been awesome and the app feels very organized to use.
Cons
I honestly can't think of any downsides. The whole experience has been great!
Pros
The customer service I experience is exceptional. My calls are either answered right away or returned within a few hours.
Cons
I can't think of any disappointments or complaints.
Pros
It fulfills our requirements for scheduling, care notes, and syncing with our bookkeeping for invoicing.
Cons
I don't see any downsides to this software.
Pros
Their customer relations are excellent, they help us whenever we need it.
Cons
Updating the software has proven to be quite difficult because of ongoing issues with our antivirus program. The conflicts between the software and our antivirus have created obstacles, making the update process more complicated and time-consuming than expected.
Pros
Customer service is always a simple to work with. They always seem to have a few different ways to tackle any task.
Cons
We have no complaints that weren't easily resolved by support team.
