StrongBox RCM & Patient Finance Software

Established in 2008, StrongBox offers cloud-based medical revenue, patient financing, and billing management services for small and midsize dental and medical markets. The software promises to improve efficiency and profitability in a secure HIPAA compliant environment. It provides comprehensive, cost-effective patient financing options and streamlines the entire patient collections process.

The RCM platform ensures quick revenue collection by enhancing key accounting metrics of medical practitioners, such as reduction in bad debt expense, increased collection rates, accelerated accounts receivable days outstanding, and reduced billing and administrative-related costs (calling to send physical bills, collecting payments, etc.)

StrongBox patient payment portal and patient finance component provide patients with payment flexibility while minimizing the risk of non-payment for the healthcare provider. Patients can create “self-finance” installment plans or utilize third-party financing from a pool of 15 lenders participating in the StrongBox patient financing program.  The program is tailor-designed for small to midsize practices (Select financing model) as well as large networks and hospitals (Pro financing model).

StrongBox patient finance and patient payment portal options help patients with flexibility while reducing the chance of non-payment for the medical provider. It allows patients to create “self-finance” installment plans or utilize third-party financing from 15 lenders participating in the StrongBox patient financing program. The solution can be tailored to meet the needs of small to midsize healthcare practices (Financing model) as well as large networks and hospitals (Pro financing model).

StrongBox Pricing: Pricing is not shared openly by the vendor. You can click on the ‘get pricing’ button to request a quote.

StrongBox Support: It offers support via phone and email.

StrongBox Pros: Easy to use and learn.

StrongBox Cons: Their screens lack interactivity from a design point of view.


StrongBox RCM & Patient Finance Software reviews

Overall Rating

5 Reviews

Excellent
100%
Good
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Average
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Poor
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Terrible
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Gary

Medical Practice

2-10 employees

September 2020

StrongBox Rev

Pros:
Revenue management is good and I can have a clear understanding of my funds now.

Cons:
Nothing too serious.

Rachael Johnson

Bright Smiles Dentistry

2-9

March 2019

Great Collection Solution

Pros:
We started using StrongBox 6 months ago and it has significantly improved our collection rate. The ability to store credit cards on file and create payment plans has reduced the number of bills we send out. The patient is emailed a receipt every time the payment plan installment goes through. No shows have been a problem for us in the past and having a credit card on file that patient knows is available to be charged if they miss an appointment makes it less likely that they will not show for an appointment. They also call ahead if they can't make an appointment because they know they will get charged.

Cons:
It would be great if transactions auto posted in our practice management software. This is supposedly going to be available. Overall though it works great.

Ashley Thomas

Forever Smiles

2-9

March 2019

Improved Collections

Pros:
We really like StrongBox. We always had a collections problem because we were not taking payment at the point of service. StrongBox allows us to process credit card transactions and store the credit card in the system. No more sending out bills and chasing down outstanding balances. Any amount due can be charged to the card on file. A lot less of a hassle to get paid. We can also create payment plans. The automated features make sure there are no errors trying to remember to charge the next payment due. We are going to add the StrongBox payment gateway shortly to our website so patients can no pay through our website. They also said a mobile payment app is on the way. We are also starting to use the finance option which is far less expensive than Care Credit. This is a big improvement for our practice.

Cons:
We would like to see them interface with more types of practice management platforms. Other than that we are pretty happy.

Robert Cooper

Robert Cooper DDS

2-9

March 2019

Revenue Cycle Management and Finance Solution

Pros:
We have been very pleased with StrongBox and have been using it in our office now for over a year. StrongBox allows us to store credit cards and financial information in a secure software solution so we can charge the patient for any amounts not reimbursed by insurance. We also use StrongBox to set up payment plans for patients. The software also offers patient financing and this is a great alternative Care Credit at a fraction of the cost. We also like that we are able to get loans approved for patients that Care Credit rejects. Overall this is a great solution for improving the profitability of our practice.

Cons:
We really do not have anything to say negative about the Strongbox software. It does what it is supposed to do.

Sue

General Dentistry

2-9

March 2019

Delivers efficency, profitability and patient alternatives

Pros:
StrongBox is a straightforward, PayPal like point of service revenue recognition platform. We migrated from old world credit card terminals to their cloud based solution and it delivered. We were able to offer installment plans for our patients in a PCI compliant manner. The reporting was a big asset to us as well to balance the books and return and refund amounts owed. The emailing of bills was another positive for us and our patients. The patient finance alternative with nearly 30 consumer lenders offered our patients finance alternatives. We also added the patient payment portal to our website and this helped our collection rates even more.

Cons:
Graphics (graphs/bar charts) as a reporting tool would be a nice addition.

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