Pros 
There are plenty of features and a wide range of ways to use it which makes the software pretty versatile.
Cons 
Problem is that it isn't very user friendly and working out how to navigate the different options can be frustrating.
Pros
Feels very user friendly to work in. It includes tutorials along with built-in video guides which are really helpful when you need a little extra support while completing tasks. Posting ERA payments is especially simple and can cut down posting time dramatically compared with doing payments manually. They've clearly put a lot of thought into keeping users on track while working through the system.
Cons
My biggest frustration is that it works as a stand-alone system. I don't like that it's separate from my EMR. If a patient's insurance information was entered incorrectly in WebPT originally and then transferred into Therabill, it seemed to stay stuck that way. Even after correcting it in both systems multiple times, it would still keep attaching to the wrong insurance carrier. On top of that, if there was any issue with WebPT linking or uploading claims for billing, the entire billing process would come to a halt. It's also inconvenient when the biller needs to review therapy notes because that means logging into the EMR separately to pull the rest of the needed information. These systems really should be combined into one.
Pros
Getting through daily billing is pretty easy with this system. It's quick, responsive and fills in all the needed information with just a click which saves a lot of time. The filters are also really useful and make things much more manageable. On top of that, the FAQ section is detailed and answers most questions you run into.
Cons
One area that could be better is the amount of interaction with support and training. The application can feel fairly complex at times especially when you need to customize anything beyond basic billing and that makes the learning curve harder than it should be.
Pros
very easy to use
Cons
none
Pros
Using Therabill is very esay also it is reasonably priced and really comes in handy when dealing with changes in insurance guidelines. Plus, their customer support is top-notch.
Cons
I found that there were not as many features available and the overall layout and design did not quite meet my expectations.
Pros
i am amazed at how quickly I can find information on new insurances and their payor IDs. Posting payments onto the account is a breeze and I appreciate that copays are not automated and their customer service is fantastic.
Cons
When I encountered error messages leading to rejected claims, it was quite challenging to locate the solutions.
Pros
To be honest, since switching to a different software, I can not find a single redeeming quality about Therabill. The user interface is clunky and doesn't flow logically. Despite their claims, it does not integrate well with WebPT, leading to constant delays and errors.
Cons
My experience with customer support was disappointing. When I started using WebPT and Therabill for my new startup, the errors were incredibly frustrating. For almost three months, I could not bill or submit charges due to communication errors between the software.
Pros
I have been using Therabill since 2013, and billing has always been a straightforward process for me.
Cons
As my business grew and I added admin and therapists, I faced a problem with scheduling. I could not change the colors of the 14 therapists for scheduling purposes, leaving most of them in a dark black color, which made scheduling nearly impossible.
Pros
I like the software. It is fast and not so difficult to learn.
Cons
Nothing.
Pros
I really appreciate the ability to create custom templates and how easy it is to document daily tasks.
Cons
Dealing with poor customer service and unresolved major issues for months, coupled with infrequent system updates, left me dissatisfied.
