Thryv

Thryv Pros & Cons

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Thryv Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Thryv Reviews

Overall Rating

48 Reviews

Excellent
44%
Good
23%
Average
13%
Poor
2%
Terrible
19%
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Lita M.
Healthcare
10+ Employees
August 2025
Gives me more time and peace
August 2025
Gives me more time and peace
Lita M.
Healthcare
10+ Employees

Pros thumbs-up

For h andling my marketing and social media, this service has freed up a lot of my time so I can focus on other priorities and it also gives me real peace of mind knowing that my website and social channels are being looked after.

Cons thumbs-up

I scheduled multiple collaboration meetings and even after a couple of attempts it still took some time before the team that matched my specific requirements was finally assembled.

Justin R.
Healthcare
10+ Employees
June 2025
Great single inbox, lacks customer experience
June 2025
Great single inbox, lacks customer experience
Justin R.
Healthcare
10+ Employees

Pros thumbs-up

One of the things I liked most about Thryv was its unified inbox that pulled messages from every channel into a single place, which made managing conversations so much simpler and I also appreciated that it could automatically schedule and post our social content for us.

Cons thumbs-up

We discovered that the platform fell short of our expectations around the customer experience, because customers couldn't independently select or customize items from a quote on their own, forcing them to correspond with or wait for a salesperson to make changes, which created friction and extra steps in the buying process.

Rahman A.
Business Supplies and Equipment
500+ Employees
April 2025
Great for client communication and scheduling
April 2025
Great for client communication and scheduling
Rahman A.
Business Supplies and Equipment
500+ Employees

Pros thumbs-up

I've found Thryv invaluable for consolidating client communication, invoicing and appointment scheduling into a single platform and I especially appreciate being able to follow up or nudge clients quickly and smoothly without having to toggle between multiple apps; it genuinely saves me time because every customer profile and interaction history is stored together.

Cons thumbs-up

From my perspective, the marketing automation features feel fairly rudimentary compared with specialized tools and I ended up spending more time than anticipated during the initial setup to configure workflows, particularly when tailoring templates to suit our business-supplies-oriented needs and the specific way we operate.