Thryv

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Thryv Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Thryv Pricing

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Small Organization

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Within Budget

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Medium Organization

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Outside Budget

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Large Organization

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Outside Budget

Thryv reviews

Overall Rating

48 Reviews

Excellent
20%
Good
25%
Average
15%
Poor
5%
Terrible
35%
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Lita M.

Healthcare

10+ Employees

August 2025

Gives me more time and peace

August 2025

Gives me more time and peace

Lita M.

Healthcare

10+ Employees

Pros thumbs-up

For h andling my marketing and social media, this service has freed up a lot of my time so I can focus on other priorities and it also gives me real peace of mind knowing that my website and social channels are being looked after.

Cons thumbs-up

I scheduled multiple collaboration meetings and even after a couple of attempts it still took some time before the team that matched my specific requirements was finally assembled.

Justin R.

Healthcare

10+ Employees

June 2025

Great single inbox, lacks customer experience

June 2025

Great single inbox, lacks customer experience

Justin R.

Healthcare

10+ Employees

Pros thumbs-up

One of the things I liked most about Thryv was its unified inbox that pulled messages from every channel into a single place, which made managing conversations so much simpler and I also appreciated that it could automatically schedule and post our social content for us.

Cons thumbs-up

We discovered that the platform fell short of our expectations around the customer experience, because customers couldn't independently select or customize items from a quote on their own, forcing them to correspond with or wait for a salesperson to make changes, which created friction and extra steps in the buying process.

Ilayda S.

Healthcare

50+ Employees

April 2025

Combines key functions on one platform

April 2025

Combines key functions on one platform

Ilayda S.

Healthcare

50+ Employees

Pros thumbs-up

For me, the way it brings messaging, booking and reputation management into one platform is a real time-saver; I've relied on it to coordinate customer bookings for private styling sessions, solicit and collect reviews and follow up with shoppers directly from the dashboard, which helps keep our br and voice consistent across touchpoints.

Cons thumbs-up

However, I found the user interface less polished than what you'll see on some of the newer tools and a few capabilities , particularly the email campaign features , feel fairly rudimentary when compared to specialized services; it also wasn't immediately tailored to our fashion label, so I had to spend time tweaking settings and templates to match our visual identity.

Rahman A.

Business Supplies and Equipment

500+ Employees

April 2025

Great for client communication and scheduling

April 2025

Great for client communication and scheduling

Rahman A.

Business Supplies and Equipment

500+ Employees

Pros thumbs-up

I've found Thryv invaluable for consolidating client communication, invoicing and appointment scheduling into a single platform and I especially appreciate being able to follow up or nudge clients quickly and smoothly without having to toggle between multiple apps; it genuinely saves me time because every customer profile and interaction history is stored together.

Cons thumbs-up

From my perspective, the marketing automation features feel fairly rudimentary compared with specialized tools and I ended up spending more time than anticipated during the initial setup to configure workflows, particularly when tailoring templates to suit our business-supplies-oriented needs and the specific way we operate.

Tom D.

Healthcare

10+ Employees

March 2025

Many functions, but costly and quirky

March 2025

Many functions, but costly and quirky

Tom D.

Healthcare

10+ Employees

Pros thumbs-up

What appealed to me most was that so many different features were h andled within a single, compact footprint, saving me from juggling multiple tools.

Cons thumbs-up

Over time I found Thryv becoming prohibitively expensive and oddly glitchy and it really bothered me that they relegated their technical support to overseas teams, which made getting help more difficult.

Christopher M.

Healthcare

50+ Employees

December 2024

A big bait and switch operation

December 2024

A big bait and switch operation

Christopher M.

Healthcare

50+ Employees

Pros thumbs-up

Thryv's sales team impressed me from the start and I found my sales representative extremely helpful and quick to respond, but honestly that positive experience pretty much ended there, because both the product itself and the support personnel were disappointingly inadequate and in the end I regret signing up for the service.

Cons thumbs-up

I feel like Thryv turned out to be nothing more than an elaborate bait- and-switch, because after my initial assurances that they would deliver and my being promised complete satisfaction, the actual product fell short on nearly every front; the CRM functionality was weaker than what competitors offer, the marketing tools were underwhelming and the part that infuriated me most was the website and online presence management, which supposedly included SEO and extensive social media h andling but delivered none of that as advertised and as a result it took me well over a year and a significant amount of money to restore my page rankings to the level I had before they took control.

JOSH G.

Healthcare

10+ Employees

October 2024

Website build but of no use

October 2024

Website build but of no use

JOSH G.

Healthcare

10+ Employees

Pros thumbs-up

At first I loved the website build and customization, then it completely dwindled.

Cons thumbs-up

I'm still unsure exactly what I'm paying for...

Leigha R.

Healthcare

50+ Employees

October 2024

Managed everything but got wrong leads

October 2024

Managed everything but got wrong leads

Leigha R.

Healthcare

50+ Employees

Pros thumbs-up

What I appreciated was having our Google Ads, incoming calls, website, business listings and social channels all managed together in one place, which made coordinating our marketing efforts much simpler and less fragmented than dealing with multiple vendors.

Cons thumbs-up

I was really frustrated by how unresponsive the team seemed; getting them to focus on our account required persistent follow-ups and still felt like pulling teeth, which meant the leads we received were low quality. Because they had us categorized incorrectly, not only did our inbound calls drop, but we also got calls meant for a completely different industry that sucked up valuable time and despite spending five figures with them we never received the level of attention or strategic oversight we needed.

andrew L.

Healthcare

10+ Employees

October 2024

terrible support and syncing

October 2024

terrible support and syncing

andrew L.

Healthcare

10+ Employees

Pros thumbs-up

At first, I found it to be remarkably well-organized and straightforward to get onboarded with, which made the initial setup feel much less daunting than I had expected.

Cons thumbs-up

When it came to customer support, my experience was frustrating because there was a noticeable lack of accountability and I ran into numerous syncing problems between QuickBooks and Thryv that management seemed unwilling or unable to take full responsibility for, which left me feeling very unsupported.

Wanita C.

Healthcare

10+ Employees

July 2024

Integrated everything i need

July 2024

Integrated everything i need

Wanita C.

Healthcare

10+ Employees

Pros thumbs-up

What I appreciate most is that every single tool I need to run my business is integrated into a single, easy-to-use app, which really simplifies day-to-day operations for me.

Cons thumbs-up

I do wish the pricing were a bit more affordable, because once the free trial ends the ongoing subscription fees can feel somewhat pricey and add up quickly.