Pros 
Being on cloud-based software lets me access my diary from anywhere.
Cons 
As I transitioned, I was assured of comprehensive training and support. Sadly, none of it materialized. Emails went unanswered, and there was no way to reach anyone via phone or live chat. It's beyond frustrating.
Pros
I find two saving graces: firstly, the frontline support staff, available through online chat, are knowledgeable and helpful, though they are NOT reachable by phone as advertised. Secondly, its integration with Healthcode streamlines sending electronic invoices.
Cons
Learning this system has been far from intuitive; it feels clunky. Implementing it has been riddled with issues, some of which persist six months later. The training provided was minimal, just a brief online session where a staff member shared their screen briefly.
Pros
I find it easy to use and good for maintaining data.
Cons
I had difficulty communicating with the TM3 Team, waiting three months for some responses.
Pros
I am still searching for something specific...
Cons
The support has been appalling; no one is available to talk to, and most staff seem to be off. Trying to leave has been a nightmare, with refusals to return data or outright ignoring my requests. Even the data download system doesn't work, leaving me stuck and paying for extra months unnecessarily.
Pros
Navigation between sections is easy, and the software offers great features.
Cons
Initially, ease of use was challenging, but with practice, it became more streamlined.
Pros
The setup process is relatively easy, with plenty of help and tutorials available.
Cons
Requests for additions or suggestions often go unaddressed, and the system is expensive, especially with additional charges for features like classes in the Connect version.
Pros
The software is easy to use and customize for individual clinic needs, with prompt customer service always available to resolve any issues.
Cons
There are still a few minor aspects that could be more customizable, but they don't affect day-to-day use significantly.
Pros
Checking my stats, like PVA, is straightforward.
Cons
Copying and pasting details for the same clients isn't possible.
Pros
The interface is easy to use, and navigating the main pages is pleasant.
Cons
It tends to slow down when selecting multiple practitioners.
Pros
The clinical records are ideal for physiotherapy practices.
Cons
Not having an API for integrating bookings with our website is a drawback.
