Updox

What Is Updox? 

Updox, now part of EverCommerce, is a cloud-based patient experience, healthcare communication, and patient engagement platform used by medical practices, hospitals, and healthcare organizations. It offers a patient portal where patients can view test results, schedule appointments, and pay bills online. The platform also includes automated appointment reminders and secure patient messaging. These tools help practices cut down on phone calls, reduce missed appointments, and keep patient communication in one place while working alongside most EMRs. 

What Is Updox Best For? 

Updox is best known for its HIPAA-compliant eFax solution for healthcare providers. It lets practices send, receive, sign, edit, and manage documents such as medical records and insurance paperwork through one organized inbox. The software is a strong fit for practices moving away from physical fax machines and paper-based handling, or those needing to work from any device without dedicated fax lines. 

How Much Does Updox Cost? 

Updox pricing starts at $50/month for It's telehealth bundle, offering the following custom plans:

• Standard 
• Enterprise 
• Additional Standard Bundles 
• Additional Enterprise Bundles 

In addition to the base subscription costs, organizations should account for the following potential expenses: 

• Implementation: Usually priced between $500–$3,000 (one-time), covering EHR or practice management integration, workflow setup, and initial deployment 
• Data Migration: Commonly priced in the range of $300–$2,500 (one-time), depending on how much patient data, fax logs, and message history need to move from your old system 
• Training And Onboarding: Typically falls around $0–$1,500 (one-time), covering staff training and extra support for multi-provider or multi-location rollouts 
• Integrations: Often comes in between $100–$500/month, depending on how many EHR, practice management, or third-party systems need to be connected 
• Customization And Configuration: Generally priced between $200–$1,500 (one-time), covering custom forms, a branded patient portal, and workflow routing rules 
• Overage Usage Fees: Typically range from $0.05–$0.15 per unit, charged once you use up the fax pages, text messages, or telehealth sessions included in your plan 

User reviews on Updox's pricing are mixed. Some users find the cost fair for what they get, while others flag concerns about price increases, contract terms, cancellation policies, and affordability, especially for solo and smaller practices. 

Get a personalized Updox cost according to your health practice’s requirements and size. 

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary. 

Updox Integrations 

The platform integrates with the following third-party apps: 

• ChartSwap 
• Practice Fusion 
• DrChrono 
• Elation Health 
• MacPractice 
• PointClickCare 
• Veradigm 

How Does Updox Work? 

Here's how you can get started with Updox: 

• Access Updox by entering your credentials on the secure login page, then navigate to the dashboard 
• View pending messages, faxes, appointment reminders, and patient interactions in a single, organized interface that keeps all your work in one place 
• Send, receive, and manage HIPAA-compliant digital faxes without relying on traditional fax machines 
• Communicate with patients and staff through encrypted text or email for improved engagement 
• Launch secure video consultations directly from the platform, with easy patient access via a link 
• Automate text, email, or phone reminders to reduce no-shows and improve scheduling efficiency 
• Digitally send, sign, and store patient intake forms and consent documents for a paperless workflow 
• Enable patients to view records, pay bills, and message providers securely through the integrated portal 

Schedule a free Updox demo to learn more about the platform. 

Who Is Updox For? 

The platform is suitable for various specialties, including: 

• Internal medicine 
• Obstetrics 
• Gastroenterology 
• Primary care 
• Cardiology 
• Nephrology 
• Behavioral health 

Updox Use Cases 

Based on our analysis of user reviews and Updox's current capabilities, we have identified key scenarios where this software is a good fit for healthcare practices: 

1. Practices Managing High Volumes Of Fax-Based Paperwork 

Insurance requests, prior authorizations, and pharmacy correspondence often move through fax at a volume that makes them easy to lose, misfile, or send to the wrong recipient. Paper trails also complicate things when it's time to show a clean compliance record. Updox handles that fax traffic digitally, so everything gets received, sorted, and archived with an audit trail intact. 

2. Practices Managing Patient No-Shows And Scheduling Gaps 

Clinics with high patient volumes can lose revenue when appointment slots go unfilled due to missed or forgotten visits. An empty slot that isn't caught early often can't be rebooked before the scheduled time passes. Updox could be worth considering for practices that need automated reminders sent ahead of visits to help keep appointment calendars full and reduce revenue loss. 

3. Practices Digitizing Intake And Consent Documentation 

Paper intake packets and consent forms filled out by hand can result in illegible handwriting, skipped fields, or outdated information that carries errors into a patient's record. These inaccuracies can affect billing, treatment history, or compliance documentation down the line. Updox may suit practices that need patient forms collected electronically to keep intake data accurate and complete. 

4. Providers Extending Care Through Virtual Visits 

Mobility limitations, long travel distances, and scheduling conflicts are common reasons patients skip follow-up visits, and each skipped visit leaves a gap in ongoing treatment and monitoring. Updox may help providers who need virtual visits available through integrated video appointments to maintain continuity of care for patients who cannot attend in-person care visits. 

5. Practices Coordinating Clinical Records With Other Providers 

Practices exchanging referral packets, lab results, or clinical notes with specialists and outside providers risk incomplete records or miscommunication when documentation passes through informal or inconsistent channels. This can lead to treatment decisions being made without full patient context. Updox may suit practices that need structured, EHR-connected channels to share clinical documents accurately between providers. 

Updox User Sentiment

Updox Features 

Here are the key features offered by the software: 

Updox Telehealth 

Remote consultations take place through secure, HIPAA-compliant video and audio visits. Providers can schedule a virtual appointment, hold patients in a waiting room until it starts, and bring additional participants into the session, with room for conferences up to 20 attendees. Interpreter services are included, and the feature connects with compatible EHR systems. 

Patient Portal 

Patients use a HIPAA-compliant portal to view their medical records, access important information, check clinical summaries, book appointments, pay bills, and message their provider securely. The same portal handles self-scheduling, online payments, and document sharing, which gives practices a single place to manage patient communication. 

Secure Text 

Encrypted, HIPAA-compliant text messaging helps ensure safe communication between providers and patients. Forms, photos, and videos can be attached to a message, and conversations can be saved alongside the patient's EHR record when that setup allows it. The same channel handles follow-up notes and appointment-related messages. 

Appointment Reminders 

Reminders go out automatically by text, email, or phone ahead of a scheduled visit. Practices build reminder workflows with prebuilt or custom templates, and patients can confirm or cancel right from the message they get. No manual reminder calls are needed for this part of the process. 

Broadcast Messaging 

The software provides broadcast messaging for sending one-way communications through text, email, or phone to patient groups or staff. Messages can target a specific demographic or diagnosis, use built-in or custom templates, and be scheduled to repeat, whether the content is a survey, a form, an announcement, or another kind of update. 

Forms 

Digital forms, built to stay HIPAA-compliant, gather patient information, consent documents, insurance details, and clinical questionnaires before a visit. Patients fill these out from any device using a shared link. Staff can then track who has completed theirs, put together form packets, sync the data to a connected EHR system, and keep an audit trail on file. 

Is Updox Right For You? 

Are you looking for a secure communication platform to support patient engagement? If yes, then Updox may be worth considering for your organization. It is a HIPAA-compliant solution that includes features like telehealth, eFax, secure messaging, and appointment reminders to support safe and efficient care. The platform's data centers undergo external and internal audits against standards such as HIPAA, SOC 2, SSAE 16, PCI, and NIST 800-53-based controls.

Updox is also accredited by DirectTrust as a Health Information Service Provider (HISP), Certificate Authority (CA), and Registration Authority (RA). Whether you're a private practice, specialty clinic, or multi-location healthcare business, the platform helps scale operations while maintaining compliance and security. 

Still unsure if Updox is right for you? Reach out to our team of experts at (315) 215-3447, who will help you analyze the software to make the best decision. 

Updox Pricing Plans