Pros 
From the outset I felt they actually heard what we needed, collaborating with us through two to three rounds of the proposal and even helping me shape the ROI script I had to show to our CFO and CEO because of that, the implementation was handled with real care and the ramp-up has been at a comfortable, manageable pace. Now that it's in place, VI just works reliably and I've appreciated being able to retire several vendors since VI covers many of the functions we used to rely on others for.
Cons 
I won't pretend the price is small , it feels like a significant outlay so I'm determined that we'll squeeze every bit of value from the platform, that said, we've already been able to eliminate some vendor invoices because VI bundles a range of solutions that used to come from multiple providers which helps justify the spend even though the initial cost felt like a big bite.
Pros
I'm impressed by their expertise and the consistently strong customer service and I value their clear communication and timely follow-ups because they not only keep us informed about new product releases and genuinely hear our concerns but also take the time to analyze our quarterly metrics to help make sure we're progressing toward success.
Cons
We really have no negatives to report, we're thrilled with the platform overall and enjoy collaborating with their professional teams across sales, integration and support as every interaction has been smooth and their experts consistently make implementation and ongoing use simple.
Pros
In my experience, the service onboarding was excellent and their customer support is outstanding, I find VI consistently open to experimenting with new ideas and they put considerable effort into broadening their product lineup without constantly charging customers small, unnecessary fees.
Cons
I can't say there's anything I dislike, occasionally when new services roll out they come with bugs, yet they react fast and do everything possible to fix the issues.
Pros
I find Vital Interaction incredibly easy to use and because of that we've been able to capture more patients while reducing no-shows, plus the promptness and attentiveness of the representative and his team has made a real difference.
Cons
Honestly Vital has been excellent for our needs so far and I can't really point to any drawbacks at this time.
Pros
We really value that the platform lets us build campaigns and broadcast mass messages to specifically chosen segments of people which makes outreach much more efficient.
Cons
I've been frustrated because integrating Vital Interaction with our electronic health record system has proven to be problematic and unreliable, creating workflow bottlenecks.
Pros
I've experienced a very smooth implementation so far, largely because the VI team guided us through each stage and made the rollout feel effortless.
Cons
It would be helpful to have greater flexibility around our survey options although I'm generally very pleased with how everything is performing.
Pros
I really appreciate how simple it is to use and I can tailor the product extensively so it meets our specific operational needs without much hassle.
Cons
Honestly I can't find anything I dislike about Vital Interactions and I genuinely consider it an excellent product that consistently meets my expectations.
Pros
I really appreciate how simple and simple the platform is to use and I frequently depend on its group messaging feature as well as the one-to-one chat tools to communicate efficiently with my patients.
Cons
That said, I've run into occasional trouble with the online forms and I'm not completely sure whether these problems are due to our IT configuration or because some patients are having difficulty using them.
Pros
We've found the smart list engine to be the feature we value most and with Vital Interaction's help we were able to configure multiple smart lists aimed at reactivating patients who had fallen out of follow-up, even though we're still new to their platform, we've already noticed a sharp uptick in patient engagement.
Cons
At this point, I honestly can't come up with any features that seem to be absent from their offering.
Pros
I find it extremely customizable and easy to use and whenever I've needed help, the support team responds quickly, is personable and can triage and diagnose problems without delay.
Cons
In my experience, I seldom hear patients grumble about repetitive messages or being overwhelmed by too much correspondence although there was a period when that was a noticeable problem which has since been addressed and improved.
