Pros 
I really like how user friendly the interface is and how rapidly I get feedback because it alerts me when patient names are entered incorrectly or when an insurance identification number has been mistyped.
Cons 
Occasionally the system fails to operate properly for me but in my experience such interruptions are uncommon and don't happen very often.
Pros
I rely on this software several times throughout each day because I find it incredibly convenient for processing credit card transactions and establishing structured payment plans for patients.
Cons
Although the system detects the account number I still have to complete an excessive number of fields which makes the process unnecessarily time-consuming and difficult.
Pros
The convenience of being able to collect a patients payment directly is something I really praise. Because setting up patient payment plans is extremely simple, balancing outstanding amounts is easy too and it's even handy when I need to take payments over the phone. Plus the ability to link a payment plan to each visit is incredibly useful since when a patient returns multiple times I can immediately confirm that they are already enrolled in a plan which significantly organizes our workflow and reduces confusion.
Cons
One drawback I come across is that it doesn't integrate into Practice Management very smoothly and I would prefer that payments collected before a patient's visit automatically transfer into PM so that I don't have to reconcile them manually and the overall process would be more efficient.
Pros
Having been a client for ten years ever since it operated under the Navicure name I'm stunned by the way they now treat longtime customers.
Cons
I discovered their renewal practices felt predatory: my agreement automatically rolls over for two-year periods and they fail to provide adequate advance notices so I can avoid being involuntarily committed again. I also experienced what I consider unlawful rate hikes, where they raised our fees without the contractual notice they were obligated to give and pushed increases to levels well beyond permitted limits, in our case exceeding two hundred percent. Moreover, they make it virtually impossible to terminate early , they insist that clinics either remain bound or immediately settle the full outstanding contractual balance in one lump sum, even when the service is no longer being used. Finally, I was alarmed that when termination occurs, access to all of our claims and financial records is immediately cut off unless we pay extra charges to regain that information.
Pros
In my experience the interface is user friendly and very user-friendly so it doesn't take me long to get up to speed.
Cons
I've noticed that it occasionally suffers from lengthy loading delays and fails to refresh on its own which interrupts my workflow.
Pros
I've consistently found this to be the most reliable clearinghouse we've come acrossto date.
Cons
So far I have no complaints every transaction and interaction has been handled smoothly and efficiently.
Pros
I was presented with misleading claims about their offering and in practice it did not deliver on what was promised
Cons
As a user I find the platform difficult to navigate and believe the company failed to follow through on its assurances
Pros
I loved that all information was readily available, indeed viewable and covered most insurance plans
Cons
I disliked that you cannot tell if a patient has any active insurance without first knowing which plans they carry in advance
Pros
None. I'm not fond of it. They misled us.
Cons
Our practice chose this platform because it was promoted as a partner of another clinical system we rely on assuring smooth billing integration, instead, we come acrossthe exact opposite, with the promised connection failing to operate correctly from the start. The integration never worked as intended and whenever we raised the issue the Waystar support team repeatedly deflected responsibility rather than resolving the problem which was incredibly frustrating. To make matters worse, after deploying their software for under two months and paying a monthly fee that was below $1,000, I was shocked to discover an unexpected $15,000 line item on our invoice. Test thoroughly before migrating to their solution.
Pros
In my experience the platform provides powerful tracking of claims and highlights the errors within those claims for correction and I find the site and its pages simple to navigate.
Cons
Honestly I cannot pinpoint any features I dislike the least because, from my perspective, the system runs smoothly and without noticeable issues.
