Weave Software

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

Weave Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Today's most popular FAQs

How much does Weave Software cost?

The software offers custom plans and subscription pay models: Elite, Pro and Essentials. Click the Get Pricing button for more information and a custom pricing quote.

Is the Weave Software cloud-based?

Yes, the software is cloud-based.

What are the main features of Weave Software?

The main features include scheduling, digital forms, team chat, reminders, two-way texting support, call analytics etc.

What level of support does Weave Software offer?

The software offers the following options of support: Live chat, e-mail, fax and phone support.

Who are the main users of Weave Software?

Weave software is suitable for: Doctors, front office staff and patients.

Weave Software Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Weave Software reviews

Overall Rating

23 Reviews

Excellent
50%
Good
20%
Average
10%
Poor
10%
Terrible
10%
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Melissa B.

Veterinary

50+ Employees

September 2025

Simple in-app texting and photos

September 2025

Simple in-app texting and photos

Melissa B.

Veterinary

50+ Employees

Pros thumbs-up

I use the in-app texting and can send photos directly to pet owners which makes keeping them informed incredibly simple, additionally, owners are able to submit appointment requests right through the app.

Cons thumbs-up

It would be great if it integrated with our PIMS software because I'd find it far more useful to have an effortless way to view every client communication right from the patient chart.

Lauren H.

Veterinary

50+ Employees

August 2025

Excellent value for money

August 2025

Excellent value for money

Lauren H.

Veterinary

50+ Employees

Pros thumbs-up

I'm finding excellent value for money, especially because the customer support, smooth payment processing, powerful security and efficient appointment management and scheduling features all work reliably for my practice.

Cons thumbs-up

for me the only real downside is the cost since I find it noticeably pricier than competing platforms and that higher price can be hard to justify despite the solid feature set.

Melissa W.

Veterinary

50+ Employees

July 2025

Useful missed-call text feature

July 2025

Useful missed-call text feature

Melissa W.

Veterinary

50+ Employees

Pros thumbs-up

I really appreciate that callers receive a missed-call text when our team is tied up on another line and can't pick up right away because this feature has played a key role in helping us hold onto clients and keeping them consistently satisfied and pleased with our responsiveness.

Cons thumbs-up

Although it occasionally crashes and doesn't always integrate smoothly with the rest of our software, I find that when our desk phones fail we can still fall back on our smartphones and their mobile app to keep things running.

Lori P.

Medical Practice

50+ Employees

July 2025

Text to pay was useful

July 2025

Text to pay was useful

Lori P.

Medical Practice

50+ Employees

Pros thumbs-up

Over several years we relied on Weave and really appreciated the text-to-pay feature which made transactions simple, I also found the integration with Revolution to be extremely useful and their customer support team was consistently responsive and helpful.

Cons thumbs-up

I noticed that during COVID our access to customer support essentially vanished and after that I began seeing a series of unsettling changes at the company , for example, they leaned on a BOT chat instead of real people and made it difficult to find a phone number to call which felt impersonal and frustrating, then they rolled out a completely new screen that was technical and hard to use and that's when my team started complaining a lot, saying they hated it.

Zoe L.

Veterinary

10+ Employees

June 2025

Affordable with clear call quality

June 2025

Affordable with clear call quality

Zoe L.

Veterinary

10+ Employees

Pros thumbs-up

We've found the phone service to be affordable, delivering consistently clear call quality and a caller ID that integrates directly with our practice management software, being able to selectively add only the features we need instead of being forced into an expensive, bloated package with many unnecessary extras is something we really appreciate.

Cons thumbs-up

I've noticed it syncs only once a day and that the devices will frequently and seemingly at random disconnect from the app, it also restricts text messages to designated cell phones instead of sending them to a single "Main" number unless you register multiple numbers from the same household which has upset our clients.

Amanda J.

Medical Practice

10+ Employees

May 2025

Valuable but expensive and unreliable

May 2025

Valuable but expensive and unreliable

Amanda J.

Medical Practice

10+ Employees

Pros thumbs-up

For a good stretch, Weave proved to be a valuable asset for our practice and we relied on its dependable communication tools , phone integration, text messaging and automated appointment reminders , to keep things running, the initial setup was easy and the clean, simple interface made onboarding our staff relatively painless and quick.

Cons thumbs-up

That said, we did hit several constraints that disrupted routine operations and as our practice expanded it became clearer that the pricing seemed steep for what was delivered, especially when we needed more advanced functionality, on top of that, intermittent technical hiccups and slow responses from customer support were a recurring irritation during peak periods.

Anonymous

Medical Practice

50+ Employees

May 2025

Painful customer support experience

May 2025

Painful customer support experience

Anonymous

Medical Practice

50+ Employees

Pros thumbs-up

I've noticed that logging in and navigating the system is really snappy and I appreciate that it offers both a clean, minimal interface and a more detailed, feature-rich view when I need it.

Cons thumbs-up

My experience with Weave's customer support has been painful, dealing with their service feels like a constant headache because whenever I try to change settings through the web portal those adjustments never actually take effect so I'm forced to contact support every single time and wait for them to make even the smallest configuration updates.

Samantha P.

Medical Practice

50+ Employees

May 2025

support was inadequate

May 2025

support was inadequate

Samantha P.

Medical Practice

50+ Employees

Pros thumbs-up

While the user interface is clearly well-crafted and the overall organization of the platform makes it simple and simple to use, I've come to realize that despite the software itself showing significant promise, all of that is undermined by the inadequate support and subpar customer service. Dealing with the Weave team has been a consistently aggravating experience and based on what I've been through I would strongly warn others,DO NOT SIGN UP unless you are ready to troubleshoot and resolve problems entirely on your own.

Cons thumbs-up

I've been extremely let down by the support. Since joining more than a year ago I have repeatedly tried to get help,both by email and by phone,about Weave Help not functioning, yet the situation remains unresolved. Despite sending multiple follow-ups, no representative has ever reached back to me or taken any substantial steps to fix the problem. After we completed onboarding and became paying customers it felt as though we had been abandoned and I truly regret having signed up with Weave.

Samantha M.

Veterinary

10+ Employees

April 2025

offer an excellent service

April 2025

offer an excellent service

Samantha M.

Veterinary

10+ Employees

Pros thumbs-up

I've found the platform remarkably simple to use and whenever I've needed assistance their client customer service has been excellent , consistently responsive and genuinely helpful.

Cons thumbs-up

From our side, nothing really springs to mind as a complaint , we haven't come acrossanything about the software that we dislike so 'not applicable' is the best way to describe our experience.

Diane A.

Medical Practice

10+ Employees

April 2025

Misleading sales and poor support

April 2025

Misleading sales and poor support

Diane A.

Medical Practice

10+ Employees

Pros thumbs-up

Initially I thought their sales pitch was compelling and believed it could genuinely simplify daily tasks for my team but I later discovered numerous details they conveniently omitted.

Cons thumbs-up

My main frustration is that there isn't a direct line to a supervisor and because their tech support is organized into multiple tiers I ended up waiting while one rep reached out to the next level to get answers which meant I was on the phone for a full 90 minutes without the issue being resolved, they only provide a set of one hundred forms, a restriction they fail to disclose during the sales pitch and as someone who has run a busy dental office for forty years I can tell you it's extremely difficult to operate efficiently without dependable, high-quality technical support.