ZenCharts

ZenCharts Pros & Cons

PROS

CONS

  • Specialized for Behavioral Health
  • The software lacks the reporting feature as per some user reviews
  • The waiting room feature helps to keep watch on all the patients at once
  • Making edits to forms and templated is a bit complex
  • Good customer support service

ZenCharts Features

Check

Appointment Management/Scheduling

Check

E-prescriptions

Check

Patient Portal

Check

Compliance Tracking

Check

Customizable Forms/Reports

Check

Document Management

Check

Lab Integration

Check

Online Payments

Check

Immunization And Allergy Tracking

Check

Mobile App

Check

Telemedicine

Check

Order Management

Check

Reporting And Analytics

Check

Billing And Invoicing

Check

Insurance Eligibility Verification

Check

Claims Management

Check

Inventory Management

Check

Referral Management

Check

Alerts/Notifications

Check

Patient Demographics

Frequently Asked Questions

Do eating disorder facilities benefit from Lightning Step's behavioral healthcare software with integrated EMR?

Yes, Lightning Step provides streamlined access to patient health information and clinical decision support to standardize treatment planning.

Does Lightning Step's EMR offer treatment planning for behavioral healthcare like eating disorder centers?

Yes, Lightning Step's EMR was designed for behavioral healthcare. It allows clinicians to document assessments, treatment plans, and more.

Does ZenCharts have an app?

Yes, ZenCharts offers a mobile app for users to access the software's features and functionality conveniently from their mobile devices.

Does ZenCharts support mobile devices?

Yes, ZenCharts is designed to be accessible on mobile devices, allowing users to access essential features and patient data on the go.

How much does ZenCharts cost?

ZenCharts electronic medical records offers customized pricing plans tailored to the specific needs of each user or organization. For a detailed price breakdown request a personalized quote.

What languages does ZenCharts support?

ZenCharts primarily supports the English language but may offer additional language support or customization options upon request.

What level of support does ZenCharts offer?

ZenCharts provides comprehensive customer support, including phone and email support, access to training resources, and a knowledge base to assist users with any questions or issues.

Who are the typical users of ZenCharts?

Typical users of ZenCharts software include behavioral health facilities, addiction treatment centers, mental health providers, and healthcare professionals in the behavioral health industry. Furthermore, it can also assist a practice's digital marketing IT manager with data-driven insights and compliance support and can also be called treatment planning software.

ZenCharts Reviews

Overall Rating

14 Reviews

Excellent
71%
Good
7%
Average
7%
Poor
0%
Terrible
14%
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Anonymous
Mental Health Care
N/A Employees
August 2025
aligns my daily tasks
August 2025
aligns my daily tasks
Anonymous
Mental Health Care
N/A Employees

Pros thumbs-up

It is really easy to use and makes my work flow smoothly, from admitting patients to planning their treatment and keeping daily progress notes.

Cons thumbs-up

It does have some limitations when it comes to reporting but my organization does not depend on that tool very much. The good news is that I have heard improvements have been made.

Anonymous
Hospitality
50+ Employees
August 2025
A useful EHR, though it can be slow and lacks efficiency
August 2025
A useful EHR, though it can be slow and lacks efficiency
Anonymous
Hospitality
50+ Employees

Pros thumbs-up

I find the charting dashboard pretty good. Although there is room for some improvement, it is still helpful to have all the patient information summarized in one place.

Cons thumbs-up

ZenCharts scheduling feature does not work properly, which is frustrating mainly because this is my main role. There are way too many clicks needed to find basic information which makes it very time-consuming. Everything feels buried within another section of the patients chart and it is something that slows me down. I also dislike that opening anything creates multiple new tabs instead of keeping everything in one. The system feels repetitive, requiring me to input the same details repeatedly. While I prefer is having a functioning EHR and I do not think it can keep up with my needs. I also believe customer service could be better. Whenever something does not suit our office, its somehow our fault, not the software itself. If an issue arises, it seems like we are to blame and it gets passed to the development team to resolve. During the demo, they kept mentioning customizable, but it does not feel that way. The system logs me out quickly and when I try to return to my work, I am redirected to the dashboard, forcing me to start over. Plus the patient and guardian portals often seem ineffective. The worst part of it by far is DoseSpot.

Anonymous
Mental Health Care
10+ Employees
August 2025
The Best EMR for BHC
August 2025
The Best EMR for BHC
Anonymous
Mental Health Care
10+ Employees

Pros thumbs-up

Our team found the EMR easy to learn. Plus the ZenCharts team assisted us with various integrations and requests, including tackling challenges related to data modeling and business rules.

Cons thumbs-up

I do not have anything negative to say about it. Even though there are many options available, I feel that it meets our needs perfectly.