Pros 
From my experience, their communication has been very clear and they consistently understood the requirements for both business and technical milestone deliverables.
Cons 
While I don't find them as technically inclined as IBM GS or HP Enterprise Services, I've seen them improve at researching and catching up with software technologies.
Pros
I've noticed the team continually explores inventive approaches to satisfy requirements and tackle problems, often going beyond the obvious to ensure outcomes meet expectations.
Cons
Personally, I believe they could improve agility in their delivery lifecycle so they can better align with evolving customer requirements and respond faster to change.
Pros
From my experience, the team demonstrated solid expertise in the field and consistently made the necessary resources available to me so I could keep projects moving forward.
Cons
However, I noticed they seldom provided status updates on their own and unless I reached out to ask, we typically didn't receive timely information about progress.
Pros
I can have multiple users log into the system quickly and it also gives our IT staff straightforward access to diagnose and fix any repair issues.
Cons
I've noticed that it sometimes bogs my computer down during updates and on a few occasions it has forced me to reboot the machine to recover from a frozen screen.
Pros
From my experience, Cognizant RCM is clearly one of the largest names in the consultancy space and I've found their work quality to be consistently strong; their billing rates seem fair, consultants foster a professional work environment, post-production support has been dependable and their solid technical capabilities combined with a thorough business underst anding and sharp analytical skills help shorten the initial learning curve.
Cons
I've noticed that I frequently need to chase them with multiple follow-ups to get work completed and I would prefer much better documentation because the existing materials don't meet expectations; increasing their responsiveness would reduce avoidable delays, especially on projects that have high end-user visibility where timely action is critical.
