Clearwave Software

Clearwave Software Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Clearwave Software Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Clearwave Software reviews

Overall Rating

33 Reviews

Excellent
70%
Good
15%
Average
10%
Poor
0%
Terrible
5%
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Andrea

Medical Practice

50+ Employees

March 2025

Exceptionally easy to use for patient needs

March 2025

Exceptionally easy to use for patient needs

Andrea

Medical Practice

50+ Employees

Pros thumbs-up

I find the platform exceptionally simple to use and it consistently proves to be very accommodating and friendly for our patients' needs.

Cons thumbs-up

In my experience, the card reader frequently jams and the credit card often becomes trapped inside the device which has been both annoying and inconvenient for me and my staff.

Megan

Medical Practice

50+ Employees

January 2025

Extremely responsive and simple system

January 2025

Extremely responsive and simple system

Megan

Medical Practice

50+ Employees

Pros thumbs-up

Our support team is extremely responsive and always willing to assist and I find the system simple to operate and to train new on. Teaching new staff how to navigate it is simple and our reception team genuinely likes using the platform.

Cons thumbs-up

I would like the surgery-related benefit information that the system retrieves to be more comprehensive since currently it doesn't give me the level of detail I need. We want the ability to review every benefit element, such as surgery copays, deductibles and similar charges directly within Clearwave but it falls short in providing that depth.

Carroll

Hospital & Health Care

51-100 Employees

July 2022

Handles our business inappropriately

July 2022

Handles our business inappropriately

Carroll

Hospital & Health Care

51-100 Employees

Pros thumbs-up

I find the software helpful but patients dislike it.

Cons thumbs-up

We think Clearwave handles our business dealings inappropriately.

Karen

Hospital & Health Care

50+ Employees

December 2020

Very easy with solid interfacing

December 2020

Very easy with solid interfacing

Karen

Hospital & Health Care

50+ Employees

Pros thumbs-up

I've found the platform to be very easy to use and to provide ample information and it also offers solid interfacing capabilities.

Cons thumbs-up

My main concerns relate to customer support for the items listed below and I would appreciate deeper integration with other systems.

Bradley

Medical Practice

101-500 Employees

March 2020

Greatly simplified patient check in

March 2020

Greatly simplified patient check in

Bradley

Medical Practice

101-500 Employees

Pros thumbs-up

Bringing the Clearwave kiosk into our workflow has greatly simplified and accelerated our patient check-in procedures throughout the practice. Prior to adopting Clearwave, patients routinely had to complete roughly 7-10 pages of paperwork just to refresh their information for an appointment which was time-consuming. Now we only require a single page and I anticipate we could eliminate paper entirely by year-end. The reduction in paper and ink usage alone has cut costs by thousands of dollars. I find the mobile pre-check feature particularly handy for those patients who are comfortable with technology and I truly admire the development team for actively soliciting user feedback and continually finding improvements to enhance the Clearwave experience.

Cons thumbs-up

Because our current EMR imposes certain restrictions, we can't utilize every Clearwave capability at this time, nevertheless, we remain quite pleased with what we can do now and I am excited about the additional features that should become available after we migrate to a new EMR system.

Toscha

Medical Practice

50+ Employees

March 2020

Boosted revenue and automated tasks

March 2020

Boosted revenue and automated tasks

Toscha

Medical Practice

50+ Employees

Pros thumbs-up

I've boosted revenue significantly, find it easy, automated many tasks.

Cons thumbs-up

Card scanners need positioning higher, ideally around the users' eye level. Their duplex scanning addition is an impressive enhancement and we are looking forward to acquiring them soon. We would like to see a more inventive iPad design.

DARCY

Hospital & Health Care

51-100 Employees

March 2020

Dependable for eligibility and billing

March 2020

Dependable for eligibility and billing

DARCY

Hospital & Health Care

51-100 Employees

Pros thumbs-up

To verify eligibility and keep track of billing, I depend on this tool to manage our patients' copay responsibilities and outstanding balances which helps manage our front-desk and financial workflows.

Cons thumbs-up

I struggle with the lack of flexibility when insurance coverages shift on a daily basis as those constant changes make it hard for me to quickly adapt processes and maintain accurate records.

Kevin

Medical Practice

51-100 Employees

March 2020

allows remarkably effective electronic registration

March 2020

allows remarkably effective electronic registration

Kevin

Medical Practice

51-100 Employees

Pros thumbs-up

Having moved our registration process from paper to a fully electronic system using the check-in kiosks, we have found the transition remarkably effective and appreciate both the solution's ability to scale and the degree of customization it affords, integration with our current vendor is acceptable and we are planning to migrate to a different EHR provider in the near future in order to gain greater flexibility with integrations. The customer support team has been responsive and excellent and I would not even entertain reverting to the antiquated paper-based patient check-in method.

Cons thumbs-up

As is true for any software we use, we are constantly seeking further updates and expanded customization capabilities to better meet our needs and I feel that Clearwave is attentive to customer feedback and actively works to evolve their product offerings so they remain up-to-date.

Leigh

Medical Practice

50+ Employees

March 2020

Extremely user friendly and smooth integration

March 2020

Extremely user friendly and smooth integration

Leigh

Medical Practice

50+ Employees

Pros thumbs-up

As someone who uses it daily, I find the interface extremely simple and it integrates smoothly with our EMR system during routine workflows.

Cons thumbs-up

However, I have come acrossthat a few functions do not operate correctly with our EMR which occasionally disrupts our usual processes.

Latifah

Medical Practice

101-500 Employees

March 2020

fairly easy for patients to use

March 2020

fairly easy for patients to use

Latifah

Medical Practice

101-500 Employees

Pros thumbs-up

I appreciate how simple it is for patients to use and the convenience that it delivers to patients.

Cons thumbs-up

I found the software far less simple to tailor than it was presented to be before we rolled it out in our clinic and the support experience has been frustratingly vague, because customer service and the follow-up on support tickets have often remained open-ended for the majority of our problems, with many issues never reaching resolution or receiving a definitive explanation.