Pros 
I love the software especially the documentation module.
Cons 
Too much repetition in the layout.
Pros
Optima is very easy to work with using any device. It makes documenting for all of the clinicians easy while saving time.
Cons
Our company has had a hard time getting issues resolved in a timely manner ever since they updated the software. It seems as if this update was done prior to figuring out the quirks.
Pros
Love the ease of use and customer support. I really like how colorful the platform is, makes it easier to find things. The tabs are organized like a paper chart. Hospice is complex enough that we don't need a hard to use program.
Cons
Unnecessary steps to do simple recurring tasks.
Pros
Easy navigation into all tabs. Efficient documentation. consistent performance.
Cons
It does not allow us to update the care plan unless you are in a nurse's note.
Pros
The IDG procedure is valuable and extremely simple and supportive for everybody to follow. I like the incorporation of the care configuration issues and evaluations.
Cons
There should be a training module available for users to easily learn the system and use it. The admission and discharge processed could be improved and made smoother. The online help section is not helpful at all. We were told that the system could be configured and customized according to our needs, but it cannot be customized or personalized as much as we would want it to.
Pros
Very user-friendly. Customer support is prompt and actively helpful. They are always willing to go the extra mile to make sure our questions are answered and understood. I appreciate they take the time to work with us on a one to one basis if necessary to solve any issues or concerns we may have.
Cons
The system is not as intuitive as it should be. Some simple tasks take too many unnecessary steps which can easily be avoided.
Pros
Ease of keeping up with benefit periods, recerts, etc
Cons
Nothing works the way it should. They have a long way to go to bring this software to where it should be but we are getting an update soon that we are hopeful will take care of some of the issues.
Pros
The ease of its use. The availability of staff yo assist with problems. The team is personable and good at explaining the system's use.
Cons
I would like more options in the future that allow all staff access to see the patient's info. The change in the system slowed payments at the beginning of this year.
Pros
Love the ease Optima billing has brought into our practice. I also like its specialty-specific features. I like the fact that I no longer have to keep up with several pieces of paper for both schedule and timesheets at the same time.
Cons
That it's taking me so long to learn all the features. But then again new things are added all the time so I just have to keep up.
Pros
love the functionality. Each section is fairly intuitive and flows smoothly. There are a lot of functions that work seamlessly together which is nice.
Cons
Not the easiest to learn. It can be confusing figuring out where certain functions are located however software support is usually very helpful in helping us figure out where to find each function.
