Pros 
The AI receptionist could have been a valuable feature if it had actually worked the way they said it would.
Cons 
What made this especially frustrating wasn't only that the promised functionality never materialized but also the way everything was handled afterward. Deadlines and commitments kept getting missed, no one wanted to take responsibility and our concerns were brushed aside. We would have been open to reconsidering this software once the AI product was truly ready but the way this was managed completely destroyed our trust in the company. It felt downright predatory.
Pros
Booking appointments and keeping track of phone calls in the app has been really convenient. Being able to send messages and sensitive information securely is a huge plus for me :)
Cons
Every time I visit a doctor who uses it, I have to go through all of the security questions again.
Pros
They made big promises about integrating with Athena software but when it came to actual delivery, they fell far short. On top of that, they still expect me to keep paying for something they never truly provided.
Cons
This felt like a broken verbal agreement. I was told patients would be able to fill out their information and have it automatically populate the correct fields inside Athena but that never happened. Instead, all they delivered was a PDF file which did not transfer the discrete data needed to make it usable in Athena. Even with that failure, they still insist I should fulfill the contract, even though they did not deliver what they originally promised.
Pros
From the moment patients arrive, this has been really helpful for getting them checked in, keeping medical records organized and handling the forms they need to complete during check-in.
Cons
One issue came up when patients entered their pharmacy name because the software sometimes had trouble transferring that information into our current EMR.
Pros
As a practice manager, I'm consistently able to rely on Phreesia's support team for assistance and the range of services they offer significantly organizes our workflows, making day-to-day tasks far less burdensome, we couldn't imagine operating without them so when our team began evaluating a new EMR, having a Phreesia interface was an absolute requirement before we scheduled any demonstrations.
Cons
I honestly cannot think of any notable drawbacks to mention, the team is consistently responsive and continuously expands their feature set with services that genuinely reduce the workload for our staff and simplify many routine processes.
Pros
I particularly appreciate the broadcast messaging capability since it enables me to quickly deliver a single announcement to all recipients, simplifying large-scale communication tasks and saving me time when I need to reach everyone at once.
Cons
What I find most restrictive is that broadcast messages cannot be issued until the day's schedule has fully loaded, which forces me to wait unnecessarily, offering the option to compose and queue those broadcasts in advance would greatly enhance my efficiency and planning.
Pros
For me, the rollout was simple and remarkably smooth, because they only asked for our consents and brand assets like logos and took care of everything else so I found the whole process far less demanding than many other implementations I've gone through.
Cons
We needed to perform more extensive testing because the nuances of a multi-site deployment revealed edge cases and as a result we overlooked several important location-specific customizations , such as reminder templates and site logos , that were required at go-live and had to be corrected afterward.
Pros
Throughout the implementation phase, the clear communication channels and proactive support we received were instrumental in ensuring our project's success, guiding us through challenges and accelerating adoption.
Cons
I can't really identify any shortcomings at this time, because we haven't run into any problems that would lead me to dislike any feature or functionality.
Pros
From my experience, the Phreesia sales and implementation team proved exceptionally knowledgeable, competent and skilled at troubleshooting issues, while maintaining a professional, courteous demeanor and responding with remarkable speed. The software itself performs very well and fills the Veradigm platform gap effectively, although that team is what truly makes it shine.
Cons
There remain a couple of gaps between Veradigm PM and eHR that Phreesia has yet to bridge for us still. Not yet, anyway. I suspect it's only a matter of time before the continually evolving Phreesia solution addresses the remaining Veradigm integration shortcomings. I do wish Phreesia payments worked with any credit card reader but
Pros
Throughout the onboarding and implementation process, I experienced consistently proactive and prompt communication from the team, who remained highly responsive whenever I raised questions or needed guidance.
Cons
I was disappointed that during our implementation period Phreesia pushed an unexpected update which delayed our projected timeline and consequently disrupted several other significant projects we were managing in the office.
