Pros 
While the user interface is clearly well-crafted and the overall organization of the platform makes it simple and simple to use, I've come to realize that despite the software itself showing significant promise, all of that is undermined by the inadequate support and subpar customer service. Dealing with the Weave team has been a consistently aggravating experience and based on what I've been through I would strongly warn others,DO NOT SIGN UP unless you are ready to troubleshoot and resolve problems entirely on your own.
Cons 
I've been extremely let down by the support. Since joining more than a year ago I have repeatedly tried to get help,both by email and by phone,about Weave Help not functioning, yet the situation remains unresolved. Despite sending multiple follow-ups, no representative has ever reached back to me or taken any substantial steps to fix the problem. After we completed onboarding and became paying customers it felt as though we had been abandoned and I truly regret having signed up with Weave.
Pros
I've noticed that logging in and navigating the system is really snappy and I appreciate that it offers both a clean, minimal interface and a more detailed, feature-rich view when I need it.
Cons
My experience with Weave's customer support has been painful, dealing with their service feels like a constant headache because whenever I try to change settings through the web portal those adjustments never actually take effect so I'm forced to contact support every single time and wait for them to make even the smallest configuration updates.
Pros
After trying three different texting and phone platforms, we quickly realized this one is head and shoulders above the rest because it's simple to set up and operate and the company regularly implements new features suggested by users.
Cons
I've found the mobile app to be noticeably inferior to the desktop and web interfaces, with several features missing or limited in the app, while I'm glad they recently added templates, I'm still frustrated that my signature doesn't display and there's a bug where if a client confirms an appointment that includes multiple pets scheduled at the same time, only a single pet gets marked as confirmed.
Pros
At my office, the desktop features work excellently and they link smoothly with my practice management system.
Cons
I've found it isn't very well suited for mobile business use , even though the company claims it performs adequately in a vehicle, I don't rely on it when I'm out and about, additionally, it ranks among the priciest VOIP options I've seen on the market.
Pros
I've found the platform remarkably simple to use and whenever I've needed assistance their client customer service has been excellent , consistently responsive and genuinely helpful.
Cons
From our side, nothing really springs to mind as a complaint , we haven't come acrossanything about the software that we dislike so 'not applicable' is the best way to describe our experience.
Pros
Initially I thought their sales pitch was compelling and believed it could genuinely simplify daily tasks for my team but I later discovered numerous details they conveniently omitted.
Cons
My main frustration is that there isn't a direct line to a supervisor and because their tech support is organized into multiple tiers I ended up waiting while one rep reached out to the next level to get answers which meant I was on the phone for a full 90 minutes without the issue being resolved, they only provide a set of one hundred forms, a restriction they fail to disclose during the sales pitch and as someone who has run a busy dental office for forty years I can tell you it's extremely difficult to operate efficiently without dependable, high-quality technical support.
Pros
for me the system is extremely simple to navigate and I found it simple to pick up and tailor to my practice's workflow.
Cons
I haven't come across any issues yet and I appreciate that the team continuously rolls out enhancements and listens to user feedback.
Pros
I appreciate that I can send texts and handle multiple tasks with patients even while I'm still on a call and I rely on the comprehensive analytics the system provides to run my practice effectively.
Cons
However, we often get thrown off by the 'caller abandoned' setting and find that it confuses our team unexpectedly.
Pros
I really appreciate that Weave automatically texts callers whenever we miss an incoming call which saves me time and keeps patients informed.
Cons
Unfortunately, there wasn't any on-site training provided at all so I ended up configuring everything myself and having to learn how to use the system through trial and error.
Pros
I've found that tracking patient interactions has become a lot easier and more organized for me letting me follow a clearer timeline of communications and touchpoints without losing context.
Cons
However, I get frustrated by the rigid character limit when I send bulk messages because it forces me to cut important information and makes composing full, informative notices more difficult.
