ICANotes EHR

What Is ICANotes EHR?

Overview

ICANotes EHR, a cloud-based electronic health records solution, is designed for behavioral health practices. The software streamlines medical documentation and simplifies patient record management for clinicians. Notable features encompass comprehensive charting, telehealth, automated billing, e-prescribing, and appointment scheduling.

What Is ICANotes EHR Best Known For?

ICANotes EHR is best known for its comprehensive, user-friendly electronic health record system designed for behavioral health professionals. It offers a variety of specialized templates and a robust practice management system for the easy creation of progress notes. ICANotes EHR is renowned for its intuitive interface and ability to streamline the documentation process, ensuring practitioners can focus more on patient care and less on paperwork.

ICANotes Pricing

The vendor provides four subscription plans that can be customized to meet your practice's requirements:

Full-Time:

  • Non-Prescribing Clinician ($75.30/month)
  • Prescribing Clinician ($155.30/month)

Part-Time:

  • Non-Prescribing Clinician ($46.30/month)
  • Prescribing Clinician ($105.30/month)

Looking for a personalized quote? Click Get Pricing.

Disclaimer: The pricing is subject to change.

ICANotes Integrations

The software integrates with clearinghouses, HIEs (health information exchanges), and practice management systems. It also integrates with several labs and lab information systems, including:

  • Labcorp
  • Ameritox
  • Quest Diagnostics
  • Medstar Laboratory Inc.
  • LabTrak
  • Stratus DX 

How Does ICANotes EHR Work?

Here's how you can get started with the software after logging in and accessing the dashboard:

  • Create a new patient record and enter the details
  • Use the specialized templates to craft thorough, personalized notes for each patient interaction
  • Organize your schedule, manage calendars, and set up reminders
  • Make use of the secure messaging functionality to communicate
  • Generate mental health forms such as screening questionnaires, assessment forms, and treatment plans
  • Utilize advanced reporting and analytics tools to gain valuable insights into your practice's performance
  • Access the patient portal to view patient records, treatment plans, and medication

Want to see the software in action? Schedule a free ICANotes demo today!

Who Is ICANotes EHR For?

ICANotes EHR software caters to mental health practices of all sizes. It suits solo practitioners, small clinics, and medium-to-enterprise-level practices. It is used by:

  • Psychologists
  • Therapists
  • Behavioral health clinicians
  • Clinical social workers
  • Counselors
  • Licensed marriage and family therapists (LMFTs)
  • Psychiatric nurses

ICANotes EHR Features

The software offers the following advanced features:

  • Patient Portal

ICANnotes provides a secure patient portal to access their medical information, analyze treatment plans, and communicate directly with their healthcare providers. This site makes it easier for patients to request appointments, view lab results, and communicate securely. Transparency improves the patient-provider relationship and fosters active patient participation in their care.

  • Telehealth

Telehealth services offered by ICANotes EHR allow you to connect with patients remotely. Maintain continuity of treatment while communicating with patients who cannot physically visit your office through virtual visits. The software's telehealth capability can take a session from any location.

  • Scheduling

With this powerful feature, users may check their daily, weekly, or monthly schedules and get a clear sense of their availability. Members can create recurring appointments and set reminders to stay up-to-date on patient visits. The integrated calendar tool minimizes overbooking and ensures healthcare practitioners have a balanced workload.

  • Document Management

This feature empowers providers to document patient encounters comprehensively, capturing vital information essential for diagnosis, treatment planning, and progress monitoring in a narrative form. The documentation feature is highly customizable, ensuring healthcare providers can tailor their notes to cater to the specific needs of various mental health specialties.

  • E-Prescribing

ICANotes Behavioral Health EHR software allows healthcare practitioners to electronically share prescriptions directly with pharmacies. This function improves patient safety by lowering the possibility of prescription errors common with traditional handwritten prescriptions.

  • Billing And Coding

ICANotes EHR offers comprehensive billing functionality, supporting various billing codes, including CPT (Current Procedural Terminology) and ICD (International Classification of Diseases) codes. Through automated billing and the self-coding feature, the software streamlines claim processing, reducing the risk of billing errors and expediting the reimbursement cycle.

  • Secure Messaging

Enhance communication among healthcare providers with ICANotes' secure messaging feature. This HIPAA-compliant messaging system ensures that sensitive patient information remains confidential while enabling efficient collaboration among professionals.

Is ICANotes EHR Right For You?

If you're looking for a behavioral health EHR that can significantly enhance your practice's workflows, consider ICANotes EHR. Unlike any other system, it improves the patient journey, from robust patient engagement through the patient portal to streamlining documentation and billing processes.

Moreover, ICANotes EHR prioritizes security and compliance, boasting HIPAA compliance and ONC and Meaningful Use Stage 3 certification. With features such as appointment reminders, a telehealth platform, and user-friendly charting, it stands out as the preferred and well-rounded choice for mental health professionals.

Still uncertain whether ICANotes EHR aligns with your practice's needs? Contact us at (315) 215-3447, and let our expert team help you make the right choice.

ICANotes EHR Pricing Plans

  • Full-Time
    Non-Prescribing
  • Full-Time
    Prescribing
  • Part-Time
    Non-Prescribing
  • Part-Time
    Prescribing
$
75.30
/
month
$
155.30
/
month
$
46.30
/
month
$
105.30
/
month
What’s included
What’s included
What’s included
What’s included

Add-ons:

  • Telehealth access ($10/month)
  • Part-time E-Prescribing ($33/month)
  • Full-time E-Prescribing ($58/month)

Add-ons:
Same as Full-Time Non-Prescribing

Add-ons:
Same as Full-Time Non-Prescribing

Add-ons:
Same as Full-Time Non-Prescribing

PROS

CONS

  • Ease-of-use: It is modern, affordable and easy-to-use.
  • Expensive: It is modern, affordable and easy-to-use.

ICANotes EHR Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Deployment and Support

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Cloud

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Saas

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Web based

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Windows

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Mac

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Android

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iOS

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iPad

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Email

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Chat

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Phone call

Today's most popular FAQs

Does ICANotes EHR offer a free trial?

Yes, ICANotes EHR offers a free trial.

Is ICANotes EHR cloud-based?

Yes, ICANotes is cloud-based.

What level of support does ICANotes EHR offer?

ICANotes company offers live chat, FAQs, a support portal, a knowledge base, phone, email, and ticket support.

What type of pricing plans does ICANotes EHR offer?

The software provides adaptable and personalized pricing plans with two options for full-time and part-time clinicians. Click Get Pricing for more information.

Who are the typical users of ICANotes EHR?

ICANotes EHR has been purpose-built for mental and behavioral health practices, catering to businesses of various sizes, from small practices to larger enterprises.

ICANotes EHR reviews

Overall Rating

153 Reviews

Excellent
10%
Good
45%
Average
10%
Poor
5%
Terrible
30%

Alelea

Hospital & Health Care

1 employee

December 2023

I finally found the right EHR for my behavioral health practice

December 2023

I finally found the right EHR for my behavioral health practice

Alelea

Hospital & Health Care

1 employee

Pros thumbs-up

As an APRN and practice owner gearing up for launch, ICANotes brings me immense relief. Having utilized it during my clinicals, returning to ICANotes feels like a wise choice. The "click boxes" feature streamlines charting, yielding impeccably written narratives in progress notes.

Cons thumbs-up

I do not have any negative feedback to share.

Alelea

Hospital & Health Care

1 employee

December 2023

I finally found the right EHR for my behavioral health practice

December 2023

I finally found the right EHR for my behavioral health practice

Alelea

Hospital & Health Care

1 employee

Pros thumbs-up

As an APRN and practice owner gearing up for my launch, ICANotes has been a lifesaver for me. I've used it back in my clinical days and revisiting it now has brought immense relief. The "click boxes" method for charting is genius, and the resulting progress notes read like well-crafted narratives. The integration of assessment tools and the smooth workflow are big pluses. I find myself completing notes in record time, about three minutes, without compromising quality. The trainers and customer support team have been exceptional, especially [sensitive content hidden]. Her dedication to training is evident, and it's no surprise her schedule is always full. The rest of the team, including [sensitive content hidden], are equally commendable.

Cons thumbs-up

I do not have any negative remarks to make about the system.

Paola

Mental Health Care

2-10 employees

July 2023

I am trying desperately to make this EHR system work for me

July 2023

I am trying desperately to make this EHR system work for me

Paola

Mental Health Care

2-10 employees

Pros thumbs-up

The fact that it is a certified system is a major draw for me. The ease of note-taking ensures readiness for any audit, a crucial aspect for selecting this EHR system. Interestingly, I find myself in more frequent contact with their IT department compared to Simple Practice.

Cons thumbs-up

Starting with ICANotes+ can be a challenge. Clients have struggled with its cumbersome interface, often spending over four hours on intake paperwork also I have encountered frequent page timeouts and telehealth issues, requiring constant IT assistance. Transitioning clients to this system has been problematic too, with limitations on form customization and assessment use during sessions.

Paola

Mental Health Care

2-10 employees

July 2023

I am trying desperately to make this EHR system work for me

July 2023

I am trying desperately to make this EHR system work for me

Paola

Mental Health Care

2-10 employees

Pros thumbs-up

I am drawn to the fact that it's a certified system, guaranteeing ease during audits, which is my primary concern with an EHR system also I find myself in more frequent communication with their IT department compared to Simple Practice.

Cons thumbs-up

Starting with ICANotes+, I find the charting process quite cumbersome. Clients often complain about the system's complexity when filling out paperwork, which can take them over 4 hours for an intake. I've encountered frequent page kicks and even telehealth downtime, requiring cache clearing. These technical hurdles force me to rely heavily on IT support, creating frustration. Transitioning clients from other EHRs has also proven challenging due to limitations on form editing and real-time assessments during sessions.

Deborah D.

Mental health care

11-50 Employees

March 2023

Exceptional training programs and care support

March 2023

Exceptional training programs and care support

Deborah D.

Mental health care

11-50 Employees

Pros thumbs-up

I have been using ICANotes for 4 years and love several of its features. This includes excellent customer care services and a training program. The system offers helpful tutorials online and conducts routine webinars and training for every possible use scenario of the software. You don’t have to think twice about investing in ICANotes; trust me. Their training program is great if you have a constant stream of new employees coming in. It is great that the system was designed specifically for the mental health industry rather than general medical purposes and then cloned for our field just to make more money out of it.

Cons thumbs-up

Although the software is very good it still has minor issues. Firstly, the system needs to improve the speed at which it processes the appointments, which is too slow for routine work. My staff keeps complaining, and I keep forwarding it to the support staff, but with no luck so far. It has been making staff scheduling difficult and phone-waiting clients angry. Secondly, it treats every treatment plan as a new entry, regardless of whether the patient is an old one who has been coming to you for years. While this works if a patient visits twice, or maybe thrice at most, it gets expensive beyond that.

Michael F.

Mental Health Care

11-50 Employees

February 2023

Intuitive User-Interface but lacks functionalities

February 2023

Intuitive User-Interface but lacks functionalities

Michael F.

Mental Health Care

11-50 Employees

Pros thumbs-up

ICANotes is incredibly simple to use, and I picked it up very quickly. By the second day of use, I was able to write practically all of my patient visit notes. It has also encouraged me to type out personalized information that is simpler than scribbling notes. The system ensures legibility and results in a more elegant way, which I need to present with claims as I see a fair amount of workers' compensation patients. Although my exposure to the software has been less as I just recently joined my company, the application’s intuitiveness helped me understand it easily.

Cons thumbs-up

Although the software is easy to understand, it needs a lot of improvement concerning its functionalities. It was a little difficult to upload patient data because other systems did not provide data for conversion to Excel or.csv files. Additionally, I have discovered that prescribing systems do not usually allow data sharing between each other, which is unfortunate. However, I have had success with Scheduleview, my preferred scheduling software, which allows access to enough information. And since manually entering the diagnosis of 500+ patients was giving me nightmares, I had to switch to the other software (since ICANotes seems underpowered as a scheduler). I would highly recommend adding an automated feature as that will save the time of practitioners like me.

Alexandra

Financial Services

2-10 employees

January 2023

OK for Small Mental Health Group

January 2023

OK for Small Mental Health Group

Alexandra

Financial Services

2-10 employees

Pros thumbs-up

Long-term users among my mental health providers speak highly of this software. Their fondness for the EHR reflects its suitability and effectiveness in their practice.

Cons thumbs-up

My experience with this software has been largely negative. Its sluggish performance, inadequate customer service, and integration difficulties make it frustrating to use. Running reports takes an exorbitant amount of time compared to other systems.

Alexandra

Financial Services

2-10 employees

January 2023

OK for Small Mental Health Group

January 2023

OK for Small Mental Health Group

Alexandra

Financial Services

2-10 employees

Pros thumbs-up

My long-time mental health providers are staunch advocates of this software. They swear by its effectiveness and have developed a strong preference for it over others.

Cons thumbs-up

My experience with this software has not been favorable. Its sluggish performance, especially via their web-based RDP connection, coupled with poor customer service and integration difficulties, has been frustrating. Running reports is a time-consuming ordeal, unlike other billing systems. Even basic tasks like navigating between calendars for different providers feel unnecessarily arduous. Overall, ICANotes falls short in many aspects.

Jill W.

Mental health care

11-50 employees

December 2022

An EMR worth every buck!

December 2022

An EMR worth every buck!

Jill W.

Mental health care

11-50 employees

Pros thumbs-up

ICANotes gives me the opportunity to design algorithms and accelerate my pace, both of which are very valuable in a busy work environment. I deal with numerous patients in a day and can easily navigate between their charts (that I made) and glance over our previous session and add color-coded notes for future reference. All the charts include crucial information like allergies and prior medical conditions, which allows the doctors to provide the best possible care. Any medications required for serious patients can be easily accessed from the pharmacy section.

Cons thumbs-up

It is seriously plagued with connection issues. Having remote, cloud-based software has a lot of perks, and that's why we chose to implement it, but the service they provide is just awful. We had to go back to a web-based setup for peace of mind. It has fared a lot better than the other one, and the experience is near perfect now. There are some alignment issues, and fixing them manually when you work all day can be frustrating. They should focus more on how the information is displayed.

Michael F.

Mental health care

11-50 employees

December 2022

ICANotes: 10/10 for customization and usability

December 2022

ICANotes: 10/10 for customization and usability

Michael F.

Mental health care

11-50 employees

Pros thumbs-up

It is incredibly simple to use, and I picked it up very quickly. By the second day of use, I was able to write practically all of my patient visit notes. It has also encouraged me to type out personalized information that is simpler than scribbling notes. It ensures legibility and results in a more elegant way, which I need to present with claims as I see a fair amount of workers' compensation patients. I only joined this company a few weeks ago, so I haven’t really used all of the features, but the things I already love about this software were enough to entice me to leave a review. I’m pretty sure other features (which I haven’t used yet) will help me make notes more naturally.

Cons thumbs-up

It was a little difficult to upload patient data because other systems did not provide data for conversion to Excel or.csv files. Additionally, I have discovered that prescribing systems do not usually allow data sharing between each other, which is unfortunate. However, I have had success with Scheduleview, my preferred scheduling software, which allows access to enough information. And since manually entering the data of 500+ patients was giving me nightmares, I had to switch to the other software (since ICANotes seems underpowered as a scheduler). It should add the ability to send reminders, which might force me to reconsider switching back to the software.