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eClinicalWorks Vs Allscripts: Which One’s Better?

Choosing the right Electronic Medical Records (EMR) tool for your healthcare practice can be a daunting task. With numerous options available, it’s essential to make an informed decision that suits your specific needs. If you find yourself torn between Allscripts and eClinicalWorks, this all-inclusive comparison guide is here to lend a helping hand. 

By examining the features, ease of use, pricing, and customer support offered by both systems, we aim to provide you with the clarity necessary to make the right choice. So, without any further delay, let’s delve into a detailed discussion and unravel the differences between Allscripts and eClinicalWorks.


eClinicalWorks is a robust practice management tool designed to facilitate EMR (Electronic Medical Records) handling and enhance patient engagement in healthcare settings. This platform, which is fully compliant with HIPAA regulations, enables managers to efficiently manage bookings and effortlessly send appointment reminders.

Moreover, the software assists administrators in collecting vital information about patients through thorough pre-visit questionnaires, which allows them to prepare progress notes accordingly. Likewise, doctors and physicians rely on eClinicalWorks for seamless communication with their patients through audio and video features. They can also review and discuss lab results, X-rays, and medications in real-time by sharing screens with their supervisors.


Allscripts Professional EHR, now known as Veradigm, is a software used for Electronic Health Records (EHR) and patient management. It supports ambulatory organizations in various administrative processes such as compliance and documentation. It offers doctors, physicians, and practice managers convenient access to patient visits, medication charts, and other valuable clinical information through a centralized platform.

Moreover, Allscripts Mobile enables physicians to review clinical schedules, manage prescription refills, and remotely access upcoming visits. Similarly, administrators and practice managers can easily retrieve billing information, prescription details, and view the entire revenue cycle. This simplifies the analysis of spending per beneficiary.

Allscripts Vs eClinicalWorks: First Take

The eClinicalWorks EHR software, which has won multiple awards, aims to streamline workflows for healthcare providers in small to mid-sized practices. It was developed by esteemed professionals in the medical software industry who prioritize usability and customer satisfaction.

On the other hand, Allscripts has been a top EHR solution for three decades. It offers a variety of services, with a particular focus on population health and precision medicine, which positions the software as a leading force in the industry. Allscripts provides a comprehensive range of solutions that can meet the diverse needs of small to mid-sized practices, including care coordination, analytics, innovative technology applications, and more.

Allscripts Screen

eClinicalWorks Vs Allscripts: Standout Features

Let’s compare eClinicalWorks and Allscripts features to see how the two EMR tools stack up against each other…

Custom Reporting And Analytics

Custom reporting is an invaluable feature in any EHR/EMR solution. In this regard, eClinicalWorks offers the capability to easily analyze charges for inpatient and outpatient services, as well as expenses related to DME and pharmaceuticals. This functionality assists medical practitioners and practice managers in monitoring expenditures across different areas. Consequently, they can make informed decisions regarding potentially high-risk cost centers and beneficiaries of the facility. However, users have provided feedback indicating inaccuracies or bugs in the custom reports generated by eClinicalWorks.

On the other hand, Allscripts addresses the need for comprehensive financial and clinical outcomes through a range of options. Notably, their “Noteswift” app utilizes Nuance Dragon’s speech-to-text technology, enabling physicians to streamline tasks such as documenting Reasons for Visit, ICD-10 codes, and CPT codes automatically.

Additionally, Allscripts provides tools like E-Chart Courier for billing, RXInfo for pharmaceutical information, and eAuth for e-prescribing workflows. To handle financial matters, they also offer the Sunrise Clinical and Revenue Cycle tool.

Uploading And Storing Documents

eClinicalWorks’ EHR is packed with practical features that improve documentation, leaving practitioners pleased with its performance. With its ONC certification of V10, it ensures compliance with EHR technology and meaningful use requirements for stages one and two. This promotes the use of government-approved digital healthcare practices.

Allscripts TouchWorks offers document management that enables easy uploading, scanning, indexing, and searching of documents through their partnership with “MaxxVault.” Additionally, Allscripts’ tools support clinical decision-making and facilitate connections between physicians and payers. Their platform, which is open and interoperable, grants doctors’ access to patient encounters, medications, and lab results.

Insurance Verification

Medical care providers must recognize the crucial role of insurance verification services in the healthcare industry. These services have a significant impact on a hospital’s claims denial management program, and the success of billing relies heavily on the accuracy of the eligibility verification process.

In the medical field, health insurance verification involves examining a patient’s active coverage with their insurance company and confirming the validity of their insurance claims. It is essential to conduct this verification process prior to admitting a patient to a hospital in order to avoid claim rejection. Incorrect or outdated patient information, as well as terminated or modified insurance policies, can disqualify patients from receiving benefits. This highlights the importance of precise verification. By certifying patients’ insurance eligibility before appointments, this invaluable tool improves operations and prevents costly and problematic errors.

eClinicalWorks offers a patient management system with exceptional patient flow tools that cover everything from check-in to departure. Physicians benefit from automated billing tools that expedite payment from payers. Moreover, the eClinicalWorks EHR seamlessly integrates with partner Emdeon, which enhances the verification process by reviewing patients’ insurance eligibility in advance.

eClinicalWorks Screen

According to a report by MGMA, 50% of medical claims are denied due to insurance eligibility issues. To prevent rejections, eClinicalWorks insurance eligibility specialists verify a patient’s authorization and referral information, and they inform the patient about any copays or deductibles that need to be paid before the visit.

On the other hand, Allscripts provides three EHR resource options: Professional EHR, Touchworks EHR, and Acute Care EHR. These options offer core functionalities such as payment information, patient flow, and lab results, all presented in user-friendly visual dashboards.

For example, Allscripts TouchWorks, a comprehensive EHR enterprise solution, displays patients’ insurance provider names as read-only information. Additionally, Allscripts offers several RCM add-ons, including BillingParadise, which provides eligibility verification services to simplify and streamline the patient registration process at your practice.

Secure Direct Messaging

eClinicalWorks users have access to a patient portal that facilitates secure communication between physicians and patients. This system utilizes the information stored in the EMR to establish a closed-loop communication system with patients. The eClinicalWorks EHR includes a fully integrated patient portal that works in conjunction with the Healow App. This enables patients to access their patient portal account and manage their family’s healthcare at any time conveniently and securely.

The central eClinicalWorks Grid Cloud system is compliant with ICD-10 standards, simplifying the process of finding an ICD code for providers. Additionally, it offers private cloud handling through a national network of nine data centers, ensuring data privacy.

Allscripts is another platform that offers user-friendly navigation, empowering patients to securely manage their health. Through its direct messaging services, Allscripts facilitates secure information exchange and storage of messages. Furthermore, Allscripts provides a patient engagement platform named “Follow my Health,” granting patients access to their healthcare information.

The patient portal in Allscripts TouchWorks facilitates connectivity through a health information exchange (HIE), combining the advantages of a personal health record with the capabilities of a patient portal. Allscripts TouchWorks supports ICD-10 coding, offering significant benefits in terms of clinical documentation, quality management, and ultimately, improved care quality.

eClinicalWorks Vs Allscripts: The Pricing

eClinicalWorks and Allscripts offer unique billing options and pricing plans tailored to your software needs. You can also receive customized quotes based on the features, integrations, and any other relevant factors. Click on Get Pricing to find the right EMR solution for your practice.

Check out our vendor profiles for further details on their pricing structures.

eClinicalWorks vs Allscripts Pricing

Use Case Comparison

With the evaluation of main features out of the way, time to see how well the two EHR tools perform when it comes to user experience…


eClinicalWorks takes pride in its user-friendly interface, which is specifically designed to streamline workflows and improve efficiency. The platform offers intuitive navigation, enabling healthcare professionals to quickly access patient information, charting tools, and scheduling modules. Its modern and visually appealing design ensures that users can easily adapt to the system, minimizing the learning curve. With customizable templates and drag-and-drop functionality, eClinicalWorks empowers healthcare providers to personalize the software according to their specific needs.

Similarly, Allscripts also places a strong emphasis on user-friendliness by providing an intuitive and customizable interface. The system features a user-friendly dashboard that allows healthcare providers to access critical patient information with a quick glance. Allscripts’ layout is specifically designed to enhance productivity, incorporating convenient features like smart search capabilities and easy-to-use charting tools. The platform is renowned for its flexibility and adaptability, enabling users to configure the system based on their preferences and workflows.

Customer Support

eClinicalWorks vs Allscripts Support

eClinicalWorks offers comprehensive customer support through a user-friendly customer portal. By logging in with your provided credentials, you can easily access all relevant information. Moreover, their client service team is available 24/7 and can be contacted through various channels, such as phone, email, and live chat. To further assist users, eClinicalWorks provides a vast library of online resources, including customer demos, training videos, user guides, and FAQs. This ensures that users can promptly access the help they need and find answers to their questions.

Similarly, Allscripts prioritizes customer support and offers multiple avenues for users to seek assistance. Their support team is available around the clock, and users can reach out via phone, email, or an online ticketing system. In addition, the software offers an extensive knowledge base consisting of user manuals, training materials, and community forums. These resources aim to empower users with self-help capabilities and foster collaboration among the user community.

The Outcome

eClinicalWorks vs Allscripts-Final Verdict

This guide’s objective was to enable you to choose between eClinicalWorks and Allscripts by examining their noteworthy features, advantages, and disadvantages. Naturally, your decision should primarily rely on your specific practice requirement.

We hope this article provided you with adequate information to make an informed decision. Find your perfect EMR now! Call (315) 215-3447 to speak with our EMR experts. Until next time, adios! 

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Improved patient care, increased efficiency, enhanced security, Customizable

4 out of 5 (aggregate score)


Ease of use, medication management, patient engagement tools, secure data storage, integrations

4 out of 5 (aggregate score)


Side-by-Side Review

Get a side-by-side overview of all the features you can expect with a eClinicalWorks Vs Allscripts subscription. Enter the Information below!

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    4.03 out of 5 (aggregate score)


    $249 per provider per month


    Solid appointment management, billing, claims management and compliance tracking features EHR.


    4.2 out of 5 (aggregate score)


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