RethinkBH

RethinkBH Pros & Cons

PROS

CONS

  • Built-in ABA workflows improve clinical documentation efficiency
  • Occasional reports of missing session notes or signatures
  • Comprehensive platform integrates clinical and billing tools
  • Setup process may feel complex and multi-step
  • Real-time data collection supports behavior tracking

RethinkBH Features

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Appointment Management/Scheduling

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E-prescriptions

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Patient Portal

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Compliance Tracking

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Customizable Forms/Reports

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Document Management

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Lab Integration

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Online Payments

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Immunization And Allergy Tracking

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Mobile App

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Telemedicine

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Order Management

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Reporting And Analytics

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Billing And Invoicing

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Insurance Eligibility Verification

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Claims Management

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Inventory Management

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Referral Management

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Alerts/Notifications

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Patient Demographics

Frequently Asked Questions

How much does Rethink software cost?

Pricing for RethinkBH starts at $20/staff member/month. For accurate pricing based on your organization’s needs, it’s recommended to request a custom RethinkBH price estimate.

Is Rethink software cloud-based?

Yes, RethinkBH operates as a cloud-based platform accessible through web and mobile devices.

What are the main features of Rethink software?

The platform includes clinical data collection, RBT training, EVV-enabled practice management, BillAI for revenue cycle management, Session Note AI for automated documentation, AI-powered scheduling via TheraDriver, a parent portal, ABA data tools with a 1,500+ program library, an AI dashboard, and medical necessity assessments.

What level of support does Rethink software have?

RethinkBH provides support through live chat, phone assistance, and ticket-based systems, along with structured onboarding and training resources for users.

Who are the main users of Rethink software?

The typical users are freelancers and small to large businesses in the behavioral health industry.

RethinkBH Reviews

Overall Rating

58 Reviews

Excellent
52%
Good
26%
Average
10%
Poor
5%
Terrible
7%
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Am anda E.
Non-Profit Organization Management
51-100 Employees
August 2025
Security so strong it blocks you
August 2025
Security so strong it blocks you
Am anda E.
Non-Profit Organization Management
51-100 Employees

Pros thumbs-up

I've found they offer a very wide range of features and services and while the initial onboarding experience was excellent and thorough, their security measures are so strict that, at times, I couldn't log in , which I recognize is both an advantage and a drawback.

Cons thumbs-up

Customer service and their response times have been a real frustration for me, because even though the onboarding process was strong, they seem to ab andon you afterwards and the follow-up support is inconsistent and unreliable; myself and my colleagues have waited three to five days for replies, which directly hampers our ability to serve clients and isn't accounted for in any promised SLAs. When they do respond it frequently doesn't resolve the problem and too many explanations revolve around how overwhelmed the support or helpdesk team is, which, to me, comes off as a series of excuses and a clear warning sign about their ongoing support model.

Jen G.
Mental Health Care
51-100 Employees
July 2025
non-existent support
July 2025
non-existent support
Jen G.
Mental Health Care
51-100 Employees

Pros thumbs-up

I found Rethink surprisingly easy to pick up and putting together programs for ABA clients felt pretty straightforward; overall, I think the system is very user-friendly when it comes to building program plans and reviewing the data.

Cons thumbs-up

Unfortunately, the customer support felt effectively non-existent and despite my repeated outreach and numerous follow-up emails I never received a satisfactory resolution, which was particularly disappointing because we were assured that Rethink would accommodate the additional lines of service we introduced; in practice it couldn't support our setup and that shortcoming created significant hardship for our clinic.

Zoe D.
Mental Health Care
50+ Employees
April 2025
Great tool with a learning curve
April 2025
Great tool with a learning curve
Zoe D.
Mental Health Care
50+ Employees

Pros thumbs-up

I've found Rethink to be an excellent, user-friendly tool that I can manage without much hassle; once I have everything configured it dramatically cuts down on time and makes both scheduling and coordinating RBTs incredibly straightforward.

Cons thumbs-up

Getting it up and running required a modest learning curve, though the app provides plenty of guidance and support during setup; I do wish it allowed more customization in a few specific areas overall.