Luma Health

What Is Luma Health? 

Overview 

Luma Health is a cloud-based patient success platform that unifies and automates patient journeys for health systems, FQHCs, and specialty practices. It helps streamline communication between providers and patients by offering automated appointment reminders, secure messaging, virtual visit scheduling, and other features.  

Additionally, Luma Health offers a comprehensive suite of tools to help healthcare organizations with managing patient access, revenue cycle, and patient relationship. The software also provides analytics to measure the performance of the organization’s patient engagement initiatives.  

What Is Luma Health Best For?  

The software is best known for its self-scheduling capabilities. It allows patients to easily book appointments with their healthcare providers. 

Luma Health Pricing 

The vendor has not disclosed its pricing details. However, you can click the Get Pricing button to get a personalized quote. 

Luma Health Integrations  

Luma Health integrates with several third-party applications, including: 

  • Zoom 
  • Azara Healthcare 
  • Change Healthcare 
  • DocuSign 
  • InstaMed 

How Does Luma Health Work? 

Here’s how you can get started with Luma Health after its integration with your EHR system:  

  • Create a user account and log in to the system   
  • Schedule appointments, receive appointment reminders, and communicate with the care team through secure messaging  
  • Send targeted messages to patients based on their health needs, preferences, and demographics using the Secure Chat feature  
  • Use patient self-service features, such as appointment rescheduling and waitlist management, to improve the patient experience and reduce the administrative burden on staff  
  • Use Reports functionality to track performance, identify areas for improvement, and make data-driven decisions  

You can also click the Watch Demo button for a free Luma Health demo and experience the software first-hand. 

Who Is Luma Health For?  

The software is used by:  

  • Federally qualified health centers  
  • Orthopedics  
  • Obstetrics and gynecology  
  • General surgery  
  • ENT and allergy  
  • Pediatricians  
  • Ophthalmologists 

Luma Health Features  

  • Patient Scheduling 
    This feature provides text and web scheduling to help patients find the right time with the right provider. It offers interactive notifications to inform patients they’ve been referred and get real-time confirmation. Additionally, Luma Health has a smart waitlist feature that automatically offers appointments that match the type patients seek.   
    The software integrates actionable reminders with EHR schedules to reduce no-shows and cancellation management. It responds to cancellations with upcoming slots that match the original appointment. 
  • Payments  
    Patients can pay their bills through text messages or their providers’ websites using LumaPay. This payment functionality allows patients to pay their bills quickly and conveniently. It also provides administrators, staff, and patients with tools to manage a patient’s financial journey.   
    Patients can also use forms to enter payment information or initiate a 1:1 chat with their provider’s website or EHR system. Luma Health enables providers to streamline their billing process and improve patient satisfaction by providing a convenient way for patients to make payments. 
  • Conversational Messaging 
    Luma Health enables healthcare organizations to easily communicate with their patients. It offers patient-initiated texting, secure patient-provider chat, and multilingual messaging.
    The software allows patients to start conversations with their healthcare provider through patient-initiated texting. It helps ensure that patients are kept up to date on any changes or new services offered. 
  • Operational And Clinical Forms 
    The software helps medical practices automate patient intake and health risk assessments. The EHR Forms feature allows practitioners to intake data such as new patient packets, prior authorizations, and consent. It can seamlessly integrate into the provider’s EHR system via open standards and CCDA exchange.
    Additionally, Luma Health allows patients to text when they arrive at the practice for their appointment, receive updates from staff members, and complete forms electronically. Patients can also video chat with staff and healthcare providers. It makes the appointment day simpler for both patients and providers. 

Is Luma Health Right For You? 

If you are looking for a software to automate patient journeys for health systems, then Luma Health might be the right choice. The patient management software is HIPAA compliant and ONC certified, making it a great choice for healthcare organizations seeking a secure solution.  

Moreover, it is easily scalable, so small clinics and large hospitals can use the software. Its user-friendly interface makes it easy to set up and use immediately.  

Still not sure whether to invest in the software? Call our customer representatives to analyze if Luma Health software fulfills your healthcare requirements. 

Luma Health Pricing Plans 

Pricing may differ depending on your organization type and needs. Please click the Get Pricing button for a customized pricing guide. 

Luma Health Features

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EMR/EHR

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e-Prescribing

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Patient Portal

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Compliance Tracking

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Practice Management Software

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Patient Demographics

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Lab Integration

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Employee Management

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Appointment Scheduling

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Voice Recognition

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Mobile App

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Telemedicine Software

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Appointment Reminders

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Reporting and Analytics

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Medical Billing Service

Luma Health Pricing

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Small Organization

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Within Budget

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Medium Organization

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Within Budget

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Large Organization

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Within Budget

Luma Health reviews

Overall Rating

5 Reviews

Excellent
80%
Good
20%
Average
0%
Poor
0%
Terrible
0%

Marilyn

Mental Health Care

201-500 Employees

February 2022

Ease of use

February 2022

Ease of use

Marilyn

Mental Health Care

201-500 Employees

Pros thumbs-up

I can access private information from patients if they use it. However, sometimes they ignore their messages.

Cons thumbs-up

The patient's paperwork is difficult to read and requires a magnifying glass. Other people have also had trouble seeing the information when it's printed out. I have to manually write in the amounts that I cannot see clearly.

Allison

Medical Devices

51-200 Employees

June 2021

The software has been working well.

June 2021

The software has been working well.

Allison

Medical Devices

51-200 Employees

Pros thumbs-up

The system is user-friendly and allows me to quickly find the person I need to contact. Additionally, it automatically sends reminders.

Cons thumbs-up

I like everything about it and think that the software is very good.

Karla

Health, Wellness and Fitness

51-200 Employees

June 2021

I love this platform!

June 2021

I love this platform!

Karla

Health, Wellness and Fitness

51-200 Employees

Pros thumbs-up

I find it convenient to locate patients and initiate HIPAA-compliant conversations with them on this platform.

Cons thumbs-up

I have been having trouble changing the dates of my appointments using this platform.

Sue

Medical Practice

501-1000 Employees

June 2021

Luma Review

June 2021

Luma Review

Sue

Medical Practice

501-1000 Employees

Pros thumbs-up

It would be helpful to have an additional method of communication with patients, as they may not always answer calls from an 800 number. This way, we can identify ourselves and the purpose of our call.

Cons thumbs-up

Sometimes we have encountered situations where a patient did not receive the luma text message we sent, causing them to miss out on important information before their visit.

Luke

Hospital & Health Care

11-50 Employees

May 2021

Although it may seem pricey, consistent placement on a wait-list can lead to a good return on investment.

May 2021

Although it may seem pricey, consistent placement on a wait-list can lead to a good return on investment.

Luke

Hospital & Health Care

11-50 Employees

Pros thumbs-up

Compared to other software we use, this software has infrequent downtime and errors. Additionally, customer service is good and the product works well.

Cons thumbs-up

It was expensive, but they helped us with our initial setup despite some difficulties.