Luma Health

What Is Luma Health? 

Luma Health is an operations AI platform for healthcare. It unifies and automates patient journeys. Its scheduling and access tools are designed to remove the bottlenecks, which helps practices achieve better patient outcomes and reduced delays in care provision. The platform covers four main areas: ‘Access & Retention,’ ‘Patient Communication,’ ‘Registration & Prep,’ and ‘Staff Efficiency.’ That means referral management, waitlists, patient intake forms, payments, omnichannel messaging, and automated reminders and recalls are all in one place. AI-powered workflows also help reduce work for staff by handling tasks like referral and fax processing, appointment scheduling, and patient follow-up. 

Routine outreach is performed with automated reminders and a conversational agent, Navigator. Eligibility verification and payment tools speed up back-end collections. Patient-facing and staff workflows stay in sync with bi-directional integrations - rather than separate, disconnected processes. Altogether, Luma gives healthcare organizations one system to manage the patient journey - from first contact through follow-up care. 

What Is Luma Health Best For? 

The platform is note-worthy for its healthcare-native AI-powered automation capabilities that are layered into workflows across patient journeys. Its AI engine, Spark, doesn't work as a standalone chatbot but coordinates AI functions across Luma's products. It powers tools like Fax Transform, which possesses the ability to process incoming documents and can route information into appropriate workflows. Similarly, Navigator uses contextual intelligence to handle patient interactions via voice and SMS. Spark can help automate administrative work that is time-consuming, like appointment scheduling and patient follow-up, while supporting intent recognition to minimize staff intervention and helps simplify high-quality care delivery.

How Much Does Luma Health Cost? 

Luma Health price is estimated to start at $250/user/month. Actual costs vary. Additionally, users may also incur potential extra costs.

The following figures are estimates, and may vary depending on provider terms and requirements: 

• Implementation And Configuration: $500–$1,500 
• Data Migration: $2,000–$20,000 
• Custom Integrations: $3,000–$15,000/interface 
• Workflow Customization: $2,000–$10,000 
• SFTP Interface Setup: $1,000–$5,000 
• Historical Patient Data Conversion: $1–$3/chart 
• Multi-Site Deployment: $5,000–$25,000 
• Advanced Training: $1,500–$5,000 
• Ongoing Interface Maintenance: $1,000–$5,000/year 

In general, reviewers believe Luma Health's prices are fair - given the automation it offers, particularly in terms of fewer no-shows and staff time savings. Some point out that for larger health systems, additional expenses for implementation and multi-site deployment may raise the overall cost. 

Request a personalized Luma Health pricing estimate today. 

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary. 

Luma Health Integrations

Luma Health integrates with EHR, RCM, payments, CRM, call center solutions, telehealth, population health system, homegrown tools, and more. These include: 

• Zoom
• Azara Healthcare
• PayPal 
• DocuSign
• InstaMed
• Epic EMR
• Oracle Health
• MEDITECH EHR
• eClinicalWorks EMR

How Does Luma Health Work?

Here’s how you can get started with Luma Health:

• Enter your login information to access Luma Health 
• Select the module you require from the dashboard - such as engagement, access, or whatever the task requires 
• Look up the patient record that you are using 
• Verify their appointments, recommendations, and any unfulfilled obligations 
• Execute the appropriate workflow - like scheduling, intake, eligibility, payments, or sending the patient a message 
• Finish the task and make the necessary updates to the patient's record 
• After reviewing what was completed, proceed with any remaining follow-up 

You can also book a free Luma Health demo to see its workflows in action. 

Who Is Luma Health For?

The software is designed to support a range of healthcare organizations, including: 

• Enterprise health systems 
• Specialty groups 
• Regional and rural care 
• Primary care 

Luma Health Use Cases 

Based on our analysis of user reviews and Luma Health software's current capabilities, we have identified key scenarios where this software is a good fit for healthcare organizations: 

1. Health Systems Managing High After-Hours Call Volume 

A lot of calls come in after hours. Most centralized call centers wake up to a backlog of voicemails - staff spend hours just listening through them. Luma can help to get rid of this bottleneck. It does so via ‘Navigator’ - its conversational AI agent that manages scheduling, rescheduling and common requests over voice or text. It does so without a person on the line. A user shared that they automated most of their after-hour calls in this manner - drastically reducing their voicemail backlog. 

2. Practices Losing Time To Faxed Referrals And Records 

Fax is still the way many referrals and records move between practices. The problem is that documents sit in a queue for days sometimes - waiting on someone to look at them. Care is delayed in the meantime. Luma's AI-powered ‘Fax Transform’ tool takes care of this automatically. That fills care gaps that otherwise would be sitting on a desk. This is well suited to organizations where referral or records processing has become a bottleneck between departments or facilities. 

3. Multi-Site Organizations Needing Centralized Patient Communication 

Multiple locations and messaging tend to get inconsistent. Every site does reminders and outreach a little differently. Luma puts that in one place - recalls, reminders, broadcast messages - so communication is consistent no matter which site a patient is scheduled with. This is a good fit for health systems or specialty groups trying to standardize the patient experience across facilities rather than on an individual site basis. 

4. Organizations Needing To Speed Up Payment Collection 

Outstanding balances are typically the result of slow eligibility checks and delayed co-pay collection. Instead of delaying that work until after the visit, Luma's payments and eligibility tools verify coverage and collect early in the patient journey. For businesses looking to accelerate their revenue cycle without hiring more employees to pursue payments - this is a suitable solution. 

Luma Health User Sentiments

Luma Health Features 

Patient Scheduling 

Patients use SMS, the web, or Google to independently schedule, reschedule, or cancel appointments. Staff members do not have to answer the phone for routine requests. Rules-based safeguards keep reservations within what truly meets patients' needs - while customizable questionnaires direct patients to the best provider and type of appointment. Real-time availability is maintained by bi-directional EHR sync. This is designed to reduce how often staff handle routine scheduling calls and reprioritize focus on patient experience.

‘LumaPay’ 

With ‘LumaPay’ integrated into their current reminder flow, patients can pay copays and balances through a straightforward mobile experience prior to their visit. Stripe handles payments, ensuring that transactions are safe and legal. Each appointment's specific payments, consents, and insurance uploads are displayed to staff via a personalized prep checklist. This way, it helps practices reduce day-of bottlenecks and unpaid balances - that typically accumulate after service - by collecting revenue earlier in the process. 

Conversational AI Agent 

Luma Health features a conversational AI agent, ‘Navigator.’ It helps patients do things themselves - as they’d do with a helpful staff person on the phone. Patients can schedule appointments, check up on a future visit, or request a refill of a prescription - all without waiting on hold. Navigator can seamlessly switch to SMS during a conversation when a call drops. Staff can see every interaction and step-in where needed. So, they can spend the rest of their time on calls that actually require a person. 

Patient Intake 

Before patients ever enter the clinic, Luma replaces manual paperwork with HIPAA-compliant digital forms they can complete at home. Staff members can see exactly what each patient still needs to do - such as insurance uploads, consent forms, or particular questionnaires - by using a personalized prep checklist. Nothing is entered twice because forms sync with the EHR in both directions. This is extended to mobile clinics and walk-in patients - who do not want to go online through tablet and kiosk options. As a result, practices can better navigate front-desk delays and facilitate more timely visits. 

Document Flow Agent (Fax Transform) 

Instead of faxes sitting on someone's desk for days, Fax Transform - powered by ‘Spark’ AI - automatically removes them from the queue. Referrals, prescription refill requests, and DME requests are routed to the appropriate location. This is based on pre-established business logic after each fax is categorized by type and urgency. Employees can either let it proceed on its own or review it before sending it. This way, daily processing time for faxes can improve, and helps cut down on care delays caused by backlogs. 

Insurance Verification 

With this capability, patients upload their insurance card before the visit. This initiates an automated eligibility check without requiring staff to call a payer. The prep checklist helps receive coverage details directly - allowing staff to assign copays and review status without having to switch between portals. Verification is no longer a stand-alone task vying for attention on the day of the appointment - but rather a regular part of pre-visit preparation. This is designed to reduce time administrators spend on pursuing payers by phone and to help reduce no-shows tied to coverage surprises. 

Broadcast Messaging 

Luma's broadcast messaging sends personalized texts to thousands of patients at once - pulling details like language and provider name straight from the EHR. Whether it's a weather closure, a care gap reminder, or provider outage - staff send one message instead of making calls individually. Patients can reschedule or access resources directly from the message. With this, teams can cut down a significant chunk of manual outreach work - freeing staff to focus on patients actually in the office. 

Supplementary Features 

Waitlist 

Cancellations trigger automated SMS offers to matching patients - filling open slots without staff calling down a list. It also supports near-real-time sync to the EHR. Thus, practices can potentially recover revenue from slots that would otherwise remain empty. 

Reputation Management And Feedback 

The platform offers patients automated feedback prompt following a visit. Those who are satisfied are encouraged to post a public review on Yelp, Facebook, or Google. While dissatisfied patients are directed to a private survey - which allows the practice to address the issue before it becomes a public complaint. 

Actionable Reminders 

Beyond a simple ‘yes’ or ‘no,’ Luma's reminders link two-way outreach straight to the EHR. Repeated outreach for preventive care is supported by unlimited messaging. As a result, practices have higher program enrollment and fewer no-shows. 

Analytics 

The software’s ‘Insights Center’ pulls key metrics and recommendations into one dashboard - drawing on data across millions of patient interactions. A shareable ‘Executive Summary’ packages ROI, revenue captured, and staff time saved for leadership review. 

Is Luma Health Right For You?

Bottlenecks - such as unanswered calls, empty appointment slots, and faxes that are delayed for days - cause a significant loss of patient revenue. Instead of using multiple separate tools, Luma Health unifies scheduling, intake, payments, and AI-driven outreach – all on a single platform. 

It is also certified in HIPAA, SOC 2 Type II, and HITRUST CSF, and an internal team conducts audits every year. Brigham Healthcare, Northfield Hospital + Clinics, and Sun River Health are just a few of the clients of the platform - which serves both single-location practices and larger, multi-site health systems. ‘Patient Pipeline’ - a tool that links ad spend to scheduled appointments and tracks it back to actual revenue - was also recently added by Luma. 

Still not sure about Luma Health? Contact us at (315) 215-3447 for any queries related to the software.