Penelope Software

Penelope is a cloud-based client management solution that assists nonprofits, governments, universities, healthcare, and social service providers in better managing their workflow. It is a versatile tool that can be tailored to the specific requirements of any organization. Scheduling, notes, smart forms, automated workflows, email and SMS reminders, referral and waitlist management, and reports are among the features provided by the software. All of these features work together to help users manage their cases more effectively and improve communication among staff members. 

Penelope software assists users in automating workflows, assigning tasks and notifications, and setting action triggers. It provides a variety of clientele, service provision statistics, client outcomes, and other data reports that can be exported to Microsoft Excel, Crystal Reports, or Microsoft Access. Penelope also works with Tableau to provide comprehensive data visualization. 

Key Feature  

The Portal of Self-Service 

The Self-Service Portal is a client-facing portal that provides your clients with access to their case information 24 hours a day, seven days a week. They can check the status of their case, view upcoming appointments, submit documents, and more. They can also ask for new services, which are then sent to the right people on staff to be followed up on. 

Management of Referrals 

The referral management features assist you in keeping track of referrals from other agencies, doctors, and members of the community. Clients can be referred to other services within your organization or to outside partners. Penelope EMR makes it easy to track the results of referrals, so you can figure out how well your referral network works. 


The e-prescribing feature of the software allows you to electronically prescribe medications to your clients. Because you don't have to call or fax prescriptions to the pharmacy, you save time and reduce errors. 

Workflow Automation 

The automated workflow features of the Penelope client management system allow you to automate repetitive tasks such as sending appointment reminders or follow-up emails. Workflow automation can save you a lot of time and make sure you always finish important tasks. 

Invoicing and Billing 

Billing insurance companies, government agencies, and other payers is made easier with the billing and invoicing features. Invoices, payments, and reports on billable services can all be generated. 

Penelope pricing 

To find out how much Penelope Software costs, click the "Get Pricing" button. 

Penelope Demo 

To see how Penelope can benefit your organization, request and watch a free live demo. To begin, click the "Watch Demo" button. The software also provides a free trial period. 

Penelope Reviews 

The software received numerous positive online reviews, with many users praising its features, ease of use, and customer support. Users report that the client management features of the software help them streamline their workflows and improve communication among staff members. Penelope by Athena Software is also praised for its adaptability, as it can be tailored to the needs of any company. More Penelope Software reviews can be found in our Review Section. 

Our Opinion 

Penelope EHR Software is a client management system that assists businesses in keeping track of their clients and effectively managing their relationships. The software is simple to use and assists businesses in remaining organized and efficient. If you're looking for a good client management system, Athena Penelope Software is a good option to consider.

Today's most popular FAQs

What languages does Penelope software support?

Penelope software supports the following languages: English

Which Medical departments use Penelope Software?

Penelope Software serves organizations like:

Multi-Service Agencies, Mental Health Services, Counselling, Disability Services, Victim Services, Education Services, EAPs, Child and Youth Services, and Home Visiting Services.

Penelope Software Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

Penelope Software reviews

Overall Rating

2 Reviews


Trish B.

Medical Practice

11-50 employees

November 2022

A great solution for case management

Reports are great and easy to read. And they can be shared in any format I want, which is very useful for me. It is a great way for me to get insights on how frequently our clients are serviced and how they are moving through our programs. I like being able to link information with family members so that we can collect data from others and obtain a detailed, neatly presented picture of what is going on with multiple clients in a family group. The technical support team is excellent on its own; they really know what they are doing.

Penelope is more suited to a clinical setting, which is great, but only if I ran a typical clinic. There are some Penelope features that we do not use but still have to pay for. Some screens are difficult to navigate and contain features that are irrelevant to my practice’s requirements, which just add clutter to my dashboard.

Betty N.

Management of Non-Profit Organizations

1-10 employees

November 2022

Worry-free case management

Penelope has a great implementation team, and based on the directions they gave, we were able to construct a procedures handbook for our volunteers to complete the very specific jobs they need to know for recording actions and events for which they are responsible. We work with new members every day, so there was a problem training everyone. However, it was not a problem with Penelope since even the least technical staff was able to operate the software with ease and complete their work efficiently.

The only concern I had was the training and setting up of the teams that would operate the software. For that, I found an easy workaround and chose 3–4 members to undergo rigorous training and then simply pass on the learning to other members of the team. It has a lot of features, which is why it takes time to train and learn how to use it properly. Reports are exported in Excel format, which is not always required. And there is no mobile version yet, and mobile use is absolutely essential for us, and it is difficult to manage without it. They have assured me that they are working on it, and once it’s ready, it will be fantastic.

Our EHR consultants can help narrow down software options for you based on your price range and needs.

Email us at [email protected]

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