Healow Software
What Is healow?
healow is a HIPAA-compliant mobile and web app designed to help patients manage their health information and connect with healthcare providers. The app offers features like appointment scheduling, contactless check-in, telehealth visits, secure messaging, and access to medical records across multiple EHR systems.
It is specifically made for primary care clinics, ambulatory surgical centers, health centers, hospitals, and mobile clinics.
healow Integrations
healow doesn't publicly share its list of integrations. Schedule a healow demo to learn more about the software capabilities.
What Is healow Best For?
healow is specifically designed to streamline patient engagement by providing a robust and unified platform for healthcare needs. It enables patients to access health records, communicate securely with providers, schedule appointments, attend telehealth visits, and request prescription refills. Also, it empowers users to play an active role in managing their health.
How Much Does healow Software Cost?
healow provides custom pricing designed around each organization’s specific requirements. Final costs depend on the chosen modules, the number of providers, and the level of integration with existing EHR systems. Get in touch with us for personalized healow Software pricing for your business today.
How Does healow Work?
Healow provides an easy-to-use platform that connects patients and providers through a secure portal and mobile app. With healow, users can perform tasks such as:
- Log in to the health portal to access your personal health dashboard or provider workspace
- View and manage health records
- Schedule visits anytime through the portal or mobile app
- Communicate safely with your provider or care team
- Access your diagnostics as soon as they are available
- Join video or audio consultations through healow TeleVisits
- Check in for appointments and pay bills or copays digitally
Who Is healow For?
healow is designed for healthcare organizations and providers of all sizes, ranging from individual practices to large hospitals and health systems. It supports a diverse array of care settings, including primary care products, specialty clinics, hospitals, integrated health systems, and even health insurance plans, making it a flexible solution that adapts to the needs of any healthcare environment.
healow Software Use Cases
Based on our analysis of user reviews and healow’s current capabilities, we’ve identified several real-world scenarios where this platform aligns well with healthcare organizations’ operational and patient care goals.
Practices With High Patient Communication Needs
Clinics that handle frequent patient interactions, such as calls, appointment updates, and follow-ups, benefit from healow’s organized communication system. Family practices and outpatient clinics, where consistent patient engagement is essential, can conveniently manage reminders and messages from a single platform.
Clinics Scaling Telehealth Services for High Patient Volumes
healow works well for clinics that need to offer virtual care and in-person visits. This includes behavioral health therapy sessions and specialty post-procedure follow-ups. Providers use video therapy sessions or secure phone consultations to maintain consistent contact and ensure patients receive timely care.
Practices Focusing On Patient Retention
Clinics that prioritize building long-term patient relationships benefit from healow’s robust patient engagement tools. Family medicine clinics, chronic care centers, and pediatric practices can maintain stronger connections by keeping patients informed and involved through timely reminders and messaging.
Multi-location Or Group Practices
healow is well-suited for healthcare groups operating across multiple sites or managing several providers within one facility. Regional family medicine groups, multi-specialty clinics, and outpatient networks can streamline scheduling and communication workflows across all locations.
healow User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| User-Friendly Interface | Customer Support/Service |
|
|
|
Users consistently appreciate the software's straightforward and intuitive interface, making tasks like managing appointments and information "a breeze." A user said, "I love how user-friendly the interface is and that they offer resources to help navigate the healthcare system." |
Issues with the platform's support responsiveness were frequently flagged, with users citing long wait times for responses, difficulty reaching staff, and slow assistance when needed urgently. A user said, "The only negative experience I had was customer service. It took a while to get help when I needed assistance... the wait time for a response was long." |
| Automated Reminders And Mobile App | Patient Portal Functionality And Access |
|
|
|
Reviewers value the mobile application and its notification features, specifically praising the automated reminders that help staff and patients stay updated on appointments and refills. A user said, "The software is easy to use, and I love that it has an app with notifications. The reminders are helpful to stay up-to-date..." |
This feature received feedback for some improvements, with users reporting that the portal constantly logs them out, times them out, or prevents them from accessing their own medical information. Issues with the healowPay site being non-functional were also noted. |
| Online Resources And Training | System Performance And Stability |
|
|
|
The availability of online resources, support, and the system's suitability for training medical students and professionals were highlighted as key benefits. A user said, "The online resources helped me a lot when I was new to the software... I have been using it to train users..." |
Users complained about slow system performance, stating it "can be slow at times" and takes a while to load patient records. Glitching and updates being a "pain" were also noted as frustrating usability issues. A user said, "The only downside to healow is that it can be slow at times... There's a lot of glitching, which is super frustrating..." |
Key Features
Complete Appointment Management
You can track upcoming appointments and manage them with one click. It supports online payments and receipt management, and e-prescribing with integrated tools. healow medical offers real-time updates on patients and live sharing of files. You can monitor health charts and manage follow-ups through the software. It streamlines medical processes from patients’ admission to their recovery phase.
Integrated Patient Portal
The patient portal feature allows clients to self-schedule appointments online and pay bills or copays electronically. It updates patient records automatically and allows you to edit, share, and manage data safely. The portal supports secure, HIPAA-compliant messaging and TeleVisits, giving patients convenient access to healthcare teams. Patients can sync the application with their smartphones to access around-the-clock communication and support from their healthcare providers.
Specified EHR Management
The platform allows you to integrate and search comprehensive patient records, including data aggregated from different EHRs via PRISMSA. Providers can view medical histories, medication, and lab results to support informed care. It also attaches patient prescriptions, payment statuses, and follow-ups to health records. Moreover, healow offers the Medicine Management feature for Lifestyle and Health Management.
Remote Patient Monitoring
healow’s Remote Patient Monitoring (RPM) feature helps clinicians to gather real-time data information directly from patient wearable devices and connected home medical equipment. This capability moves beyond simple health chart monitoring by enabling continuous passive data collection outside of the traditional clinical setting. RPM provides health care professionals with a clear view of patient vitals, activity, and health data, helping them manage chronic conditions, spot problems early, and provide timely personalized care.
Sunoh.ai – AI Medical Scribe
The Sunoh.ai – AI Medical Scribe is a sophisticated, AI-powered solution designed to minimize the administrative burden associated with clinical documentation. Sunoh.ai listens to the conversation between the patient and clinician during a patient encounter, whether in-person or via telehealth. It then automatically creates structured clinical documentation for the visit. This process eliminates the need for providers to spend time manually charting, allowing them to focus entirely on the patient.
Is healow Right For You?
If you need a healthcare platform that scales with your practice and keeps data secure, healow is the right option. It is used by 130,000+ providers, supports 300+ health plans, and serves millions of patients, making it viable for solo clinics to large hospitals and health-system networks.
Security and compliance are core to healow’s design. The platform is HIPAA-compliant and HITRUS-certified, encrypts patient data, and follows strict data privacy protocols.
Still not sure if healow software is the right choice for your clinic? Contact us at (315) 215-3447, and we will help you make the best decision.
PROS | CONS |
|---|---|
|
|
|
|
|
Healow Software Features
Appointment Management/Scheduling
E-prescriptions
Patient Portal
Compliance Tracking
Customizable Forms/Reports
Document Management
Lab Integration
Online Payments
Immunization And Allergy Tracking
Mobile App
Telemedicine
Order Management
Reporting And Analytics
Billing And Invoicing
Insurance Eligibility Verification
Claims Management
Inventory Management
Referral Management
Alerts/Notifications
Patient Demographics
April 2025
Persistently logs me out